ANA award change policy
Mar 15, 2017, 7:43 am
#46
Join Date: Jan 2012
Location: MSP
Posts: 63
Thanks for the data point. I read in another thread that a refund took up to a month, but I'm guess that was referring to the taxes / fees, not to the points.
Jun 15, 2017, 7:23 pm
#47
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 880
I booked (online) open-jaw awards for myself and Mrs. Axa BOS-IAD-NRT and returning ITM-NRT-ORD-BOS. Business was only available for the long haul sectors, so we have three legs in economy. These awards cost 95K miles each round-trip at R season level.
-If I understand it correctly...if business opens up for any of these legs, we can "upgrade" without cost, is that right?
-Also, I believe this has to be called in and can't be done online, correct?
Jun 15, 2017, 8:57 pm
#48
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,098
OK, I just need a little hand holding and confirmation...
I booked (online) open-jaw awards for myself and Mrs. Axa BOS-IAD-NRT and returning ITM-NRT-ORD-BOS. Business was only available for the long haul sectors, so we have three legs in economy. These awards cost 95K miles each round-trip at R season level.
-If I understand it correctly...if business opens up for any of these legs, we can "upgrade" without cost, is that right?
-Also, I believe this has to be called in and can't be done online, correct?
I booked (online) open-jaw awards for myself and Mrs. Axa BOS-IAD-NRT and returning ITM-NRT-ORD-BOS. Business was only available for the long haul sectors, so we have three legs in economy. These awards cost 95K miles each round-trip at R season level.
-If I understand it correctly...if business opens up for any of these legs, we can "upgrade" without cost, is that right?
-Also, I believe this has to be called in and can't be done online, correct?
Jun 15, 2017, 9:33 pm
#49
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 880
I've set up alerts for the flights so we'll see what happens. No big deal if they remain economy. One other question...a bit OT... if we are on a J/C ticket but flying economy out of ITM will we have lounge access in Itami?
Jun 15, 2017, 9:57 pm
#50
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
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Posts: 21,098
Thank you! I feel like I have my own personal adviser after your help in multiple posts I've set up alerts for the flights so we'll see what happens. No big deal if they remain economy. One other question...a bit OT... if we are on a J/C ticket but flying economy out of ITM will we have lounge access in Itami?
I've set up alerts for the flights so we'll see what happens. No big deal if they remain economy. One other question...a bit OT... if we are on a J/C ticket but flying economy out of ITM will we have lounge access in Itami?Last edited by CPH-Flyer; Jun 16, 2017 at 5:48 pm
Aug 17, 2017, 10:26 am
#51
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 880
Just as a follow up to the above. United opened Business Saver award space for both BOS-IAD and ORD-BOS. I called ANA and they "upgraded" us (from voluntary downgrade) to business for both flights. So United in the case of two-cabin service does consider business-first as business class and not first class.
Aug 17, 2017, 5:13 pm
#52
Join Date: Jun 2016
Location: Tokyo, Japan
Programs: DL Platinum (ST+), JL JGC (ows), NH SFC (*AG)
Posts: 104
Just as a follow up to the above. United opened Business Saver award space for both BOS-IAD and ORD-BOS. I called ANA and they "upgraded" us (from voluntary downgrade) to business for both flights. So United in the case of two-cabin service does consider business-first as business class and not first class.
Aug 17, 2017, 6:19 pm
#53
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 880
Feb 14, 2018, 1:30 am
#55
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
Apr 21, 2018, 6:11 pm
#56
Join Date: May 2015
Programs: United MileagePlus
Posts: 157
Apr 21, 2018, 6:18 pm
#57
Join Date: May 2015
Programs: United MileagePlus
Posts: 157
Almost the same question, I booked a mixed class flight, like SFO-NRT by ANA in eco, NRT-LAX by ANA in first, after some dates SMF-EWR by UA in eco. Those first two flights have been finished, and I have one-more flight from SMF-EWR. I charged mileage like outbound from USA-JAPAN in eco, and JAPAN-USA in first (mixed), if I am able to find UA open some business for SMF-EWR, am I able to call ANA and upgrade it from eco to business? Since there is no first on SMF-EWR.
Apr 21, 2018, 10:09 pm
#58
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
When you book an award flights, your first flight must be done within 1 year from the original award issue date.
(e.g, you may not book the intended second flight because of 355 days reservation window. In that case, you have to book a flight on a dummy date within 355 days)
Then, after the first flight, you have to use the remaining award flight(s) within 1 year from the departure date of the first flight.
Apr 23, 2018, 10:58 am
#59
Join Date: Feb 2012
Location: San Juan, PR
Programs: Hyatt Globalist, Hilton Diamond, Marriott Gold
Posts: 145
T&C says expiration date of miles will not change if redeposited.
I'd like to "change" (my definition, not ANA's) the outbound leg to a different city. I fully realize this is a cancellation, redeposit, rebook scenario.
Q1. Can this be executed without forfeiting my miles which would now be expired?
I once did this with FlyingBlue and I had about a week (presumably a batch job ran and killed them off later).
Q2. Hypothetically, if I had enough mileage to book another roundtrip concurrently before cancelling the current ticket, would that alleviate any expiration? I do not have said miles, but maybe I'd jump through hoops if this was the only way.
I'd like to "change" (my definition, not ANA's) the outbound leg to a different city. I fully realize this is a cancellation, redeposit, rebook scenario.
Q1. Can this be executed without forfeiting my miles which would now be expired?
I once did this with FlyingBlue and I had about a week (presumably a batch job ran and killed them off later).
Q2. Hypothetically, if I had enough mileage to book another roundtrip concurrently before cancelling the current ticket, would that alleviate any expiration? I do not have said miles, but maybe I'd jump through hoops if this was the only way.
Jun 27, 2018, 9:23 am
#60
Join Date: Feb 2005
Location: MCI
Programs: Southwest A-List, AMC Stubs A-List, Chick-fil-A-List
Posts: 399
Has anyone been able to drop a segment at the start of an ANA partner award? I have a ticket with a CTS-NRT segment (on ANA) that I'd like to cancel, but I can't cancel the entire award because the partner availability isn't there anymore.