should I be concerned?

Old Jul 4, 2012, 9:00 am
  #1  
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Join Date: Nov 2004
Location: Denmark
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should I be concerned?

I have purchased a C class ticket BKK-NRT-SFO from my TA for later this month. NH ticket stock and the fare is fully fleksible.

In order to avoid the TA change fee, I called NH in Germany and rebooked NRT-SFO to one day later as I need to stay one night in Tokyo. Agent said that I should make the change with my TA or she could 'take over the booking' and make the change in the ANA system. I accepted the latter and she changed the date and suggested me to print a new eticket itinerary from ANA webpage. She also explained that the ANA system was different from the TA system and she cancelled NRT-SFO.

The new ANA eticket itinerary seems OK, however when I check the ticket on CMT (classic version) the segment NRT-SFO is gone! The new NH flight is in the reservation, but it appears as if the NRT-SFO segment has been removed from the ticket Obviously, I am concerned that there will be no ticket for NRT-SFO once I check-in at NRT.

Is it possible this part of the ticket has been removed from Amadeus and validly changed in the ANA system only, i.e the ticket is fine?
SK AAR is offline  
Old Jul 5, 2012, 7:13 am
  #2  
 
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
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Suggest you visit the ANA website and view the reservation there. Look up via your AMC number or the PNR and compare the results to Amadeus.
ainternational is offline  

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