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Old Aug 29, 11, 7:46 pm   #1
 
Join Date: Apr 2008
Programs: CO Plat, SPG Gold, HHonors Gold
Posts: 224
Great experience on ANA!

Not sure where was right place to post this, but wanted to give a to ANA staff.

On a LAX-EWR-DEL-EWR-LAX trip on CO economy. With EWR issues, I was re-routed on return to DEL-BKK-NRT-LAX. DEL-BKK on Thai and remainder on ANA.

The ANA legs were breaths of fresh air. Staff were AMAZING. Problems with the vegetarian meal request not coming from CO? No problem, we will find some from the other classes of fare! Star Gold? We will upgrade you to bulkhead in Premium Economy, without you asking! Haven't finished my ice cream yet, they will gush "take your time". They communicate to each other about you and were generally concerned about the vegetarian meal mix-up, offering to inquire about availability on connecting flights. Kept tabs on my luggage. Great seats. Just generally very nice/friendly and seemingly genuine.

A lot of it was not necessary, but it was a nice way to end the trip. CO service didn't compare. Re Thai it was my first experience on Thai and I was disappointed. No real concern at check-in and more concern about my 1 check-in bag (for 2 passengers) being 5KG over the weight limit ("take something out and wrap it and check that in alongside the first bag"). So i moved 5KG to the carry-on, which then "is over the 7KG weight-limit and must be checked in".

For future trips to Asia I hope to fly ANA again.
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Old Aug 29, 11, 9:19 pm   #2
 
Join Date: Jan 2010
Location: HNL, TYO, & Many Places in the Sky
Programs: Too Many
Posts: 398
Nice story in regards to your ANA experience. Not suprised that is surpassed your Thai and CO experiences.
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Old Aug 29, 11, 9:40 pm   #3
 
Join Date: Mar 2007
Location: TYO
Programs: NH, JL, US, DL, Hilton, New Otani
Posts: 3,095
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Originally Posted by shanshan View Post
Star Gold? We will upgrade you to bulkhead in Premium Economy, without you asking! Haven't finished my ice cream yet, they will gush "take your time".
You got really lucky. Ordinarily, Star Golds don't get upgraded to premium economy, and therefore get no ice cream.
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Old Aug 30, 11, 12:41 am   #4
 
Join Date: Jul 2010
Location: ORD & MKE
Programs: Airlines: UA-CO, NH, AA, and DL Hotels: SPG, Accor, PC, and Marriott
Posts: 1,827
Glad to hear NH is stepping it up in service. IME they've seemed to be overrated in F and C. If they could carryover this to C and F I'd think much more of NH.
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Old Aug 30, 11, 9:24 am   #5
 
Join Date: Dec 2002
Programs: UA 1K, HH-G, MR-G
Posts: 1,161
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Originally Posted by joejones View Post
You got really lucky. Ordinarily, Star Golds don't get upgraded to premium economy, and therefore get no ice cream.
Transpacific regular Y also gets a small vanilla Haagen Dazs after the main meal.
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Old Aug 30, 11, 10:40 am   #6
 
Join Date: Apr 2008
Programs: CO Plat, SPG Gold, HHonors Gold
Posts: 224
Quote:
Originally Posted by joejones View Post
You got really lucky. Ordinarily, Star Golds don't get upgraded to premium economy, and therefore get no ice cream.
Thanks for the information. I guess something had to go right on the trip!
shanshan is offline   Reply With Quote
Old Aug 30, 11, 12:31 pm   #7
 
Join Date: Apr 2011
Programs: NH Plat
Posts: 561
Quote:
Originally Posted by tide View Post
Transpacific regular Y also gets a small vanilla Haagen Dazs after the main meal.
I thought they got took away this option when they "upgraded" the catering to inspiration of Japan. Instead, you could buy Haagen Dazs as part of the MyChoice menu. I hope they reversed this decision.
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Old Aug 30, 11, 1:50 pm   #8
 
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA PL*G (0.60 BIS MM), HHonors Gold
Posts: 8,703
Quote:
Originally Posted by shanshan View Post
Star Gold? We will upgrade you to bulkhead in Premium Economy, without you asking!
Consider that is a one off experience, I had never gotten upgraded into premium economy on NH as a UA*G, NEVER !!!
ORDnHKG is offline   Reply With Quote
Old Aug 30, 11, 5:46 pm   #9
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Join Date: Aug 2011
Posts: 78
Quote:
Originally Posted by shanshan View Post
Not sure where was right place to post this, but wanted to give a to ANA staff.

On a LAX-EWR-DEL-EWR-LAX trip on CO economy. With EWR issues, I was re-routed on return to DEL-BKK-NRT-LAX. DEL-BKK on Thai and remainder on ANA.

The ANA legs were breaths of fresh air. Staff were AMAZING. Problems with the vegetarian meal request not coming from CO? No problem, we will find some from the other classes of fare! Star Gold? We will upgrade you to bulkhead in Premium Economy, without you asking! Haven't finished my ice cream yet, they will gush "take your time". They communicate to each other about you and were generally concerned about the vegetarian meal mix-up, offering to inquire about availability on connecting flights. Kept tabs on my luggage. Great seats. Just generally very nice/friendly and seemingly genuine.

A lot of it was not necessary, but it was a nice way to end the trip. CO service didn't compare. Re Thai it was my first experience on Thai and I was disappointed. No real concern at check-in and more concern about my 1 check-in bag (for 2 passengers) being 5KG over the weight limit ("take something out and wrap it and check that in alongside the first bag"). So i moved 5KG to the carry-on, which then "is over the 7KG weight-limit and must be checked in".

For future trips to Asia I hope to fly ANA again.
Nice to hear that!!
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