11th December
FLR - 07h15 | 08h10 - FCO
FCO - 09h05 | 11h15 - FRA
14th December
FRA - 18h35 | 20h30 - FCO
FCO - 21h35 | 22h35 - FLR
FLR-FCO has been cancelled.
FRA-FCO has been reschedulled to 13h30. FCO-FLR has been cancelled.
I have not been contacted by AZ but saw that the flights had been cancelled on KVS. Just called AZ and they told me that via phone they can only rebook me on Air One (which is irrelevant because they don't fly to FLR); I have to go to their ticket office in FLR to be able to get that.
My question is: shall I ask for a direct rerouting with LH (FLR-FRA-FLR) or shall I consider taking the train to and from FCO and fly AZ (FCO-FRA-FCO)? I know Regulation (EC) 261/2004, I am just seeking advice on the course of action.
I would also like to have the miles credited to my FB account... I know that they credit the original routing in case it's a AF/KL flight, but I'm not sure of that when it concerns other ST airlines.
Programs: BA Gold, BD Gold, VS Silver, AF/KL Plat, HH Gold, Marriott Gold, SPG Gold
Posts: 365
Quote:
Originally Posted by tff
I have not been contacted by AZ but saw that the flights had been cancelled on KVS. Just called AZ and they told me that via phone they can only rebook me on Air One (which is irrelevant because they don't fly to FLR); I have to go to their ticket office in FLR to be able to get that.
I didn't get contacted either and also saw my flight was cancelled via KVS. I just called up the Alitalia reservations office here in the UK and after admiting that the flight had been cancelled as I told them we discussed some alternatives and found a suitable one which they rebooked me onto. It took almost a week for the e-ticket confirmation email to come through, but it now has. I would try calling them to rebook it over the phone as that is definitely possible (or are you trying to rebook onto a none AZ flight?)
I do wonder whether it is worth trying to pursue any compensation for the cancellation from AZ as they'll likely never pay up. What does everyone else think? (sorry for thread hijack)
I would try calling them to rebook it over the phone as that is definitely possible (or are you trying to rebook onto a none AZ flight?)
I did call them. The problem is that no AZ flight departing from FLR suits my travel needs because none connects to a FRA-bound flight. I have to be rebooked on a different airline or to travel to FCO by train and that cannot be done over the phone.
I did call them. The problem is that no AZ flight departing from FLR suits my travel needs because none connects to a FRA-bound flight. I have to be rebooked on a different airline or to travel to FCO by train and that cannot be done over the phone.
Is there anything from PSA?
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HUBS / KEY CITIES
- FCO: 66 destinations (21 dom, 32 int and 13 L/H)
- MXP: 22 destinations (5 dom, 14 int and 3 L/H)
- LIN: 11 domestic destinations and 8 international destinations.
ROUTES:
DOMESTIC
- Some domestic routes (globally they're 51) will be operated from FCO (Torino, Bergamo,Verona, Venezia, Trieste, Genova, Bologna, Pisa, Firenze eand Ancona).
- Pescara will be operated ONLY from LIN.
- Routes to Alghero, Cagliari, Brindisi, Lamezia Terme and Reggio Calabria will be operated both from FCO and from LIN
- Fligths to Napoli, Bari, Palermo and Catania will be operated from FCO, MXP and LIN.
- from TRN to: Alghero, Bari, Lamezia Terme, Napoli, Palermo and Roma.
- from Venice to: Bari, Napoli and Roma.
- from Bologna to: Alghero, Bari, Lamezia Terme, Napoli and Roma.
- from Napoli to Bologna, Catania,Genova, Linate, Malpensa, Palermo, Roma, Torino and Venezia.
- from Catania: Linate, Malpensa, Napoli and Roma.
INTERNATIONAL
- The timetable will follow the industrial plan carried out from the previous CEO, Mr Prato, with two additional routes: LIN-LCY and MXP-DUS (both will be 12xW)
- From LIN to : CDG, AMS, BCN, BRU, FRA, LHR, MAD
- From MXP to : ALG, ATH, OTP, CAI, IST, Kiev, Moscow, SOF, TLV, Tirana, TIP and TUN.
- From FCO to 32 destinations (sorry no details here!)
- From NAP to ATH
LONG HAUL
- from MXP to JFK, GRU and NRT
- from FCO to ACC, BOS, EZE, CCS, ORD, LOS, MIA, JFK, EWR, KIX, GRU, NRT and YYZ.
As you can guess these are only rumours and therefore they are not sure. Moreover due to the fluctuating context, additional modification could be done.
Luke
Interesting, because the previous news was that the long-haul flights were only going to be from MXP and not FCO.
The network changes every week . Yesterday a newspaper (Milano Finanza) wrote about a network with the main long-haul hub in MXP, two days ago Il Messaggero wrote that the hub will be FCO. As paffendorf has written, these are only rumours, we'll have to wait until the next summer season to understand something about the real network. It's quite sure that the partner will be AF-KLM.
Quote:
So, any idea why AZ is still selling the LAX-FCO flight for next summer still? Are they actually expecting that flight to be in operation?
Thanks for the suggestion, graraps. In the end that was the solution. They offered the reimbursement of the ticket but it was so cheap that I wouldn't be able to buy another ticket without paying at least twice. They wouldn't pay the train to FCO either. So with some schedule arrangements and a night in Rome, PSA it was.
I'm surprised that anyone during the past 6 months would consider booking a flight on AZ, other than cashing in a frequent flyer award.
Why would you be surprised?
AZ tickets are cheap and, as long as you you're buying them at the last minute and/or have some credit card/travel insurance protection, there is no problem at all.
OTOH, my miles are too valuable to redeem on AZ!!!
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Programs: BA Gold, BD Gold, VS Silver, AF/KL Plat, HH Gold, Marriott Gold, SPG Gold
Posts: 365
Quote:
Originally Posted by graraps
Why would you be surprised?
AZ tickets are cheap and, as long as you you're buying them at the last minute and/or have some credit card/travel insurance protection, there is no problem at all.
OTOH, my miles are too valuable to redeem on AZ!!!
I agree.. I would never use my miles on AZ. The ticket prices are so low that your CPM is massively low for every mile spent on an AZ ticket. Also as long as you have bought the ticket with a credit card in country that has protection for credit card purchases in case of bankruptcy then you are fully protected and other than the small hassle you might encounter for the travels it is a super cheap trip to where you wish to go. Prices have however been going up a little more lately on some routes due to AZ cancelling some flights that means the few leftover alternatives are getting filled up.
Funny thing is that the AZ flight I have done in the past few months have all been quite full, and yet AZ are still bleeding cash on a daily basis. A true testament that they have no idea how to run an airline.
Why would you be surprised?
AZ tickets are cheap and, as long as you you're buying them at the last minute and/or have some credit card/travel insurance protection, there is no problem at all.
Indeed. Exactly my thinking and I am the only-moderately-apprehensive holder of an AZ ticket over the Xmas vacation: I needed an intra-European triangular ticket (A to B to C to A) and AZ could offer me that for much less than other airlines and with much better timings. I did research the issue of the liability of the credit card company and it looks like, under UK law, the credit card company is substituted to the defaulting supplier, which means that, had AZ gone down, the credit card company would have had not just to reimburse me but to reroute me. Sure, it may be a bit of hassle having to deal with the credit card company if things go pear-shaped, but worth it nonetheless.
. Yesterday a newspaper (Milano Finanza) wrote about a network with the main long-haul hub in MXP, two days ago Il Messaggero wrote that the hub will be FCO. As paffendorf has written, these are only rumours, we'll have to wait until the next summer season to understand something about the real network. It's quite sure that the partner will be AF-KLM.
