Alitalia GDS
#1
Original Poster
Join Date: Nov 2000
Location: London
Programs: BAEC Silver, Vietnam Airlines Lotusmiles Platinum
Posts: 2,373
Alitalia GDS
Does anyone know which GDRS Alitalia uses ?
I was attempting to lookup a reservation using Amadeus/Checkmytrip.com but that wouldn't work, but neither would Galileo/Viewtrip.com.
Thanks
I was attempting to lookup a reservation using Amadeus/Checkmytrip.com but that wouldn't work, but neither would Galileo/Viewtrip.com.
Thanks
#2
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
Originally Posted by Cris L
Does anyone know which GDRS Alitalia uses ?
I was attempting to lookup a reservation using Amadeus/Checkmytrip.com but that wouldn't work, but neither would Galileo/Viewtrip.com.
Thanks
I was attempting to lookup a reservation using Amadeus/Checkmytrip.com but that wouldn't work, but neither would Galileo/Viewtrip.com.
Thanks
B747-400, our fine fellow FTer, is an expert on matters AZ and accessing their reservations. Perhaps a PM to him would yield kind results.
#4
Join Date: Sep 2004
Location: In a plane over Europe; I mean in the back of a plane over Europe !!!
Programs: HHonors, Scandic, Priority Club, Marriott, AF/KL FB, BAEC, AB TB, LH M&M
Posts: 860
I'm able to use viewtrip.com to see my AZ tickets, booked via a travel agency.
#8
Join Date: Jul 2005
Programs: FlyingBlue Platinum, LH Senator, VA Velocity Platinum, Marriott Silver, Hilton Diamond
Posts: 1,010
I have native WorldSpan and SABRE on my laptop. I can view any AZ reservation regardless of where booked by going directly into their system and view it. AZ uses a modified version of WorldSpan as their GDS. PM me if you want me to look at your res, copy and paste it into MSWord and e-mail it to you. You'll see all the technical stuff which for someone that hasn't seen it before can be pretty cool!
Last edited by dg4255; Nov 29, 2005 at 3:43 pm
#10
Join Date: Oct 2001
Location: Vientian, Laos and Paris, France
Posts: 111
AZ Caveat Emptor
AZ uses Galileo. They cancel many flights and adjustments aren't made to Amadeus (this according to AF office in FCO airport, who regularly have problems).
Today, I was booked on AZ 578 in C class from FCO-GVA. Flight booked 10 days ago thru AF which uses Amadeus. AZ cancels 578 and rebooks everyone on a flight 6.5 hours later without informing or compensating customers (in violation of EC 261/2004, which they regularly flaunt, according to the police in FCO with whom I filed a complaint). Since they cancelled it a few days ago, they claim it does not exist (although exists on other days and still shows up in Amadeus).
The only thing I can say, is don't believe **anything** Alitalia tells you. And certainly nothing you read in any reservation system.
Today, I was booked on AZ 578 in C class from FCO-GVA. Flight booked 10 days ago thru AF which uses Amadeus. AZ cancels 578 and rebooks everyone on a flight 6.5 hours later without informing or compensating customers (in violation of EC 261/2004, which they regularly flaunt, according to the police in FCO with whom I filed a complaint). Since they cancelled it a few days ago, they claim it does not exist (although exists on other days and still shows up in Amadeus).
The only thing I can say, is don't believe **anything** Alitalia tells you. And certainly nothing you read in any reservation system.
Last edited by hegira; Dec 2, 2005 at 11:44 am
#12
Join Date: Feb 2005
Programs: DL DM+5MM, AAGold MM, UA 1K+2MM, BA GGL,LH Senator, SPG Plat, HH Diamond, HY Plat
Posts: 840
AZ customer service haha
Originally Posted by hegira
AZ uses Galileo. They cancel many flights and adjustments aren't made to Amadeus (this according to AF office in FCO airport, who regularly have problems).
Today, I was booked on AZ 578 in C class from FCO-GVA. Flight booked 10 days ago thru AF which uses Amadeus. AZ cancels 578 and rebooks everyone on a flight 6.5 hours later without informing or compensating customers (in violation of EC 261/2004, which they regularly flaunt, according to the police in FCO with whom I filed a complaint). Since they cancelled it a few days ago, they claim it does not exist (although exists on other days and still shows up in Amadeus).
The only thing I can say, is don't believe **anything** Alitalia tells you. And certainly nothing you read in any reservation system.
Today, I was booked on AZ 578 in C class from FCO-GVA. Flight booked 10 days ago thru AF which uses Amadeus. AZ cancels 578 and rebooks everyone on a flight 6.5 hours later without informing or compensating customers (in violation of EC 261/2004, which they regularly flaunt, according to the police in FCO with whom I filed a complaint). Since they cancelled it a few days ago, they claim it does not exist (although exists on other days and still shows up in Amadeus).
The only thing I can say, is don't believe **anything** Alitalia tells you. And certainly nothing you read in any reservation system.
#13
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
I've generally had good customer service from Alitalia this year. I have far fewer complaints about AZ than many other airlines -- including many in the US.
#15
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
As was mentioned above, Alitalia uses its own system called ARCO. So Alitalia PNRs can only be checked there.
They are going to switch to SABRE apparently, following Etihad
nope, they don't.
Nope, that's not true, either.
AF uses Amadeus, which is not what AZ uses. AZ uses ARCO, and like most different systems, changes do not really get pushed into other systems unless needed. That's why the AF people have "troubles". And the trouble is they don't understand ticketing and routinely lie to their customers (as they lied to you, apparently).
If you booked the flight through AF, AF received the cancellation notice in a queue on Amadeus, and didn't process it. It was not AZ's responsibility to contact you, if you book flights through an agent, AZ contacts the agent and the agent contacts you and handles your rebooking. AZ doesn't even know how to contact you, if the segment has been booked as part of an itinerary on someone else's systems.
Sorry, you swallowed AF's lies :-)
Ah, instead as we see above it is a penchant of AF :-)
They are going to switch to SABRE apparently, following Etihad
nope, they don't.
Nope, that's not true, either.
Sorry, you swallowed AF's lies :-)
Ah, instead as we see above it is a penchant of AF :-)