Prematurely Downgraded
Feb 4, 2017, 3:51 am
#1
Original Poster
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
Prematurely Downgraded
I matched to AZ Freccia Alata Club last year and received a card valid until 03/31/2017 but I flew KL today and discovered I was already downgraded to no status. What gives?
Feb 4, 2017, 12:32 pm
#3
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,694
Your card, and status, are valid during a grace period until 31/03/2017.
If your number is not entered as a 10-digit number KL will not see your status.
You should always carry your card, especially when travelling on partner airlines
Feb 6, 2017, 3:10 am
#4
Join Date: Jan 2007
Location: RTM
Programs: DiamondClub (rip), Currently an Alliance Treble Champion (BA, A3, AZ)
Posts: 1,786
I suspect that this may be due to the card number not being entered correctly.
I too was status matched and have failed to meet the FA Plus threshold. FA only for 2017, but my card still shows on Etihad as FA Plus. Needed to add the 000 before the number before it updated in their system though.
I too was status matched and have failed to meet the FA Plus threshold. FA only for 2017, but my card still shows on Etihad as FA Plus. Needed to add the 000 before the number before it updated in their system though.
Feb 6, 2017, 3:26 am
#5
Original Poster
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
I suspect that this may be due to the card number not being entered correctly.
I too was status matched and have failed to meet the FA Plus threshold. FA only for 2017, but my card still shows on Etihad as FA Plus. Needed to add the 000 before the number before it updated in their system though.
I too was status matched and have failed to meet the FA Plus threshold. FA only for 2017, but my card still shows on Etihad as FA Plus. Needed to add the 000 before the number before it updated in their system though.
Feb 7, 2017, 12:17 am
#7
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
That seemed to be the problem. Check-in desk at AMS said leading zeroes not entered so Elite Plus didn't show up. Strangely enough though, after printing me a new boarding pass with Sky Priority printed and the AZ number with leading zeroes on it, I was still asked for my card at the lounge as the dragon said my status did not come up on their system.
Feb 7, 2017, 2:34 am
#8
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,694