TLV-FCO cancelled 2 days before the flight, what to do?
Sep 20, 2016, 12:47 am
#1
Original Poster
Join Date: Jun 2013
Posts: 88
TLV-FCO cancelled 2 days before the flight, what to do?
Hi,
My friend just got an email from Alitalia that the 8:00 flight from TLV-FCO is cancelled, and he is rebooked on the 14:55 flight.
What can he do about that when he calls? What are his rights?
Thank you!
My friend just got an email from Alitalia that the 8:00 flight from TLV-FCO is cancelled, and he is rebooked on the 14:55 flight.
What can he do about that when he calls? What are his rights?
Thank you!
Sep 20, 2016, 1:41 am
#2
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
What is your friend looking to do? This does fall within EC 261/2004 so he can get compensated for the delay, he can also ask the airline to be put on an earlier flight to get to his destination, there is a 05:15 AM and 10:35 AM AZ flights, an LY flight and various connecting options.
Sep 20, 2016, 1:47 am
#3
Original Poster
Join Date: Jun 2013
Posts: 88
Alitalia Israel is impossible to get hold of. He wants to ask them for a rebook, but I think it won't work. They have 180 people to accommodate in other flights 2 days before the flight.
I hope they will help him, but I am not too optimistic.
I hope they will help him, but I am not too optimistic.
Sep 20, 2016, 2:02 am
#4
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
Yes, they do have a lot of passengers to accommodate... but will all those passengers call? Are all those passengers flying to FCO? (as connecting PAX could be accommodated to not go via FCO at all)
Assuming we are talking about the coming Thursday, there is some availability still, for example:
AZ 809 TLV/3 05:15 FCO/3 08:00 32S/0
CR ER DR IR YR BR MR HR KR VR TC NC SC QC XC WC LC OC FC RC G7
LY 385 TLV/3 06:00 FCO/3 08:45 738/0
C9 I5 D2 ZL JL RL XL Y1 SL ML QL BL KL VL LL HL NL GL OL UL WS EL
As well as some seats on connecting flights with either A3 or TK.
Assuming we are talking about the coming Thursday, there is some availability still, for example:
AZ 809 TLV/3 05:15 FCO/3 08:00 32S/0
CR ER DR IR YR BR MR HR KR VR TC NC SC QC XC WC LC OC FC RC G7
LY 385 TLV/3 06:00 FCO/3 08:45 738/0
C9 I5 D2 ZL JL RL XL Y1 SL ML QL BL KL VL LL HL NL GL OL UL WS EL
As well as some seats on connecting flights with either A3 or TK.
Sep 20, 2016, 4:10 am
#6
Original Poster
Join Date: Jun 2013
Posts: 88
The agent said that they can't move him to LY. She also said that the pilots having strikes, which doesn't make a lot of sense because 3 other flights are operating as usual.
Israel has a law which is similar to EU 261/2004, so I don;t know if he can claim the EU rule at all.
Israel has a law which is similar to EU 261/2004, so I don;t know if he can claim the EU rule at all.
Sep 20, 2016, 4:16 am
#7
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
Sep 20, 2016, 7:59 am
#9
Join Date: Mar 2009
Location: United Kingdom
Programs: AZ Exec, FB PFL, OneWorld Sapphire, IHG Diamond, Accor Platinum, Avis/Hertz President
Posts: 577
EU261/2004 applies to any passenger travelling to an EU member state on an airline based in an EU member state.
FCO is in a EU member state.
AZ is an airline based in an EU member state.
Unless the ticket is a reward one or a discounted fare unavailable to public.
Ciao
Ulxima
FCO is in a EU member state.
AZ is an airline based in an EU member state.
Unless the ticket is a reward one or a discounted fare unavailable to public.
Ciao
Ulxima
Sep 21, 2016, 8:50 am
#10
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,722
Alitalia are having to cancel a selection of flights and your suggestion that ALL flights to/from a particular destination be cancelled - in this example TLV - seems unfair. Why inconvenience ALL pax at a particular location, rather than spread it around and not entirely remove a destination from the network for that day?
Alitalia: Strike 22 September
Sep 21, 2016, 8:51 am
#11
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,722
The compensation set out in EU261/2004 does not apply when delays/cancellations are caused by labour disputes and strikes. The duty of care has been taken care of by rebooking on the closest available flight, together with the ability to negotiate a different routing/timing or to cancel.
Last edited by irishguy28; Sep 21, 2016 at 8:58 am
Oct 15, 2016, 2:57 pm
#12
Join Date: Mar 2009
Location: United Kingdom
Programs: AZ Exec, FB PFL, OneWorld Sapphire, IHG Diamond, Accor Platinum, Avis/Hertz President
Posts: 577
The compensation set out in EU261/2004 does not apply when delays/cancellations are caused by labour disputes and strikes. The duty of care has been taken care of by rebooking on the closest available flight, together with the ability to negotiate a different routing/timing or to cancel.
Thank you irishguy28 for having put it right
Ciao
U.