EY flights credited to AZ - how long for miles to post?
Sep 2, 2016, 1:51 am
#1
Original Poster
Join Date: Nov 2012
Location: KUL (MY), ICN (KR), ZRH (CH) or OTP (RO) - or somewhere in between
Programs: OZ, JL
Posts: 241
EY flights credited to AZ - how long for miles to post?
Anyone here having credited EY flights (both marketed and operated by EY) to Mille Miglia? Have the miles posted automatically or does one need to do a retroclaim? And how long did it take for miles to post?
Sep 13, 2016, 3:11 pm
#3
Original Poster
Join Date: Nov 2012
Location: KUL (MY), ICN (KR), ZRH (CH) or OTP (RO) - or somewhere in between
Programs: OZ, JL
Posts: 241
Is there an Alitalia lurker here? It has been 14 days since I flew EY and 7 days since my claim to [email protected] and still no miles posted yet. Moreover, my email to [email protected] did not yield even an automatic email response or an acknowledgement of receipt of my claim.
Sep 30, 2016, 6:47 am
#5
Join Date: Aug 2001
Posts: 9,670
Is there an Alitalia lurker here? It has been 14 days since I flew EY and 7 days since my claim to [email protected] and still no miles posted yet. Moreover, my email to [email protected] did not yield even an automatic email response or an acknowledgement of receipt of my claim.
I just submitted a claim .. was hoping the miles would post soon, as I would like to spend them!
Oct 1, 2016, 3:19 am
#8
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
Izzik,
I can confirm that - unexpectedly, as per Alitalia standards - the retrocredit via e-mail works quite regularly....
I'm surprised as well (at least it's not a disappointment!).
Cheers
Luke
I can confirm that - unexpectedly, as per Alitalia standards - the retrocredit via e-mail works quite regularly....
I'm surprised as well (at least it's not a disappointment!).
Cheers
Luke
Oct 4, 2016, 9:18 am
#9
Join Date: Aug 2001
Posts: 9,670
Not to go off-topic too far but I just received a response from Alitalia retrocredit.
This is about a week after I submitted boarding pass and ticket receipt... with my AZ# on the boarding pass! I'm not sure what to do at this point..
Gentile izzik,
siamo spiacenti di comunicarle che non è possibile accogliere la sua richiesta di accredito miglia in quanto come da Regolamento del Programma (Art. 5.4) qualora un socio sia iscritto anche ad altro Programma di fidelizzazione di compagnie aeree, non potrà ottenere un doppio accredito delle Miglia spettanti sia sul conto di tale programma che su quello del presente Programma.
Cordiali saluti.
Il Programma MilleMiglia
I suppose I could seek credit in a different program.. but with a lengthy explanation that, despite the AZ # on the boarding pass, the miles have not yet been credited to another program?? What a mess.
This is about a week after I submitted boarding pass and ticket receipt... with my AZ# on the boarding pass! I'm not sure what to do at this point..
Gentile izzik,
siamo spiacenti di comunicarle che non è possibile accogliere la sua richiesta di accredito miglia in quanto come da Regolamento del Programma (Art. 5.4) qualora un socio sia iscritto anche ad altro Programma di fidelizzazione di compagnie aeree, non potrà ottenere un doppio accredito delle Miglia spettanti sia sul conto di tale programma che su quello del presente Programma.
Cordiali saluti.
Il Programma MilleMiglia
I suppose I could seek credit in a different program.. but with a lengthy explanation that, despite the AZ # on the boarding pass, the miles have not yet been credited to another program?? What a mess.
Oct 4, 2016, 9:48 am
#10
Original Poster
Join Date: Nov 2012
Location: KUL (MY), ICN (KR), ZRH (CH) or OTP (RO) - or somewhere in between
Programs: OZ, JL
Posts: 241
Did you, maybe, originally have your Etihad Guest # associated with this booking and did you change your FFP in this booking later on or at web check-in? If yes, check your EY account to see if the flights have posted there...
If not, and if you are sure you did not receive miles for those flights some place else, you need to go back to MilleMiglia and state your case.
If not, and if you are sure you did not receive miles for those flights some place else, you need to go back to MilleMiglia and state your case.
Oct 4, 2016, 1:16 pm
#11
Join Date: Aug 2001
Posts: 9,670
Did you, maybe, originally have your Etihad Guest # associated with this booking and did you change your FFP in this booking later on or at web check-in? If yes, check your EY account to see if the flights have posted there...
If not, and if you are sure you did not receive miles for those flights some place else, you need to go back to MilleMiglia and state your case.
If not, and if you are sure you did not receive miles for those flights some place else, you need to go back to MilleMiglia and state your case.
Oct 4, 2016, 9:11 pm
#12
Original Poster
Join Date: Nov 2012
Location: KUL (MY), ICN (KR), ZRH (CH) or OTP (RO) - or somewhere in between
Programs: OZ, JL
Posts: 241