Skyteam Plus status not recognized with CSA
#1
Original Poster
Join Date: Sep 2000
Location: Burlingame, CA
Programs: TK Miles & Smiles, CM ConnectMiles, AA Advantage
Posts: 2,128
Skyteam Plus status not recognized with CSA
Hi,
I made a booking with CSA through Priceline from PRG-CDG and entered my AZ Freccia Alata Plus #. Tried to select a seat and it is asking me for USD 11+, even for non comfort seats. Isn't priority seating one of the benefits of Skyteam Elite +?
I called OK and the agent verified that my AZ FF# (8 digits) is there but did not see any reference to Skyteam Elite. However, I had another reservation on DL and the system recognized my status without problem with the exact 8 digits FF# from AZ.
I've read about others experiencing status recognition problem at KL and it seems that when you enter additional 0's to make it a 10 digit AZ FF# the problem is fixed. Is this the same case with OK?
I made a booking with CSA through Priceline from PRG-CDG and entered my AZ Freccia Alata Plus #. Tried to select a seat and it is asking me for USD 11+, even for non comfort seats. Isn't priority seating one of the benefits of Skyteam Elite +?
I called OK and the agent verified that my AZ FF# (8 digits) is there but did not see any reference to Skyteam Elite. However, I had another reservation on DL and the system recognized my status without problem with the exact 8 digits FF# from AZ.
I've read about others experiencing status recognition problem at KL and it seems that when you enter additional 0's to make it a 10 digit AZ FF# the problem is fixed. Is this the same case with OK?
#2
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
What benefits do I enjoy as a SkyTeam Elite Plus passenger?
The Elite Plus-status level receives the above, as well as:
Guaranteed full-fare Y-class reservation on sold-out long-haul flights, at least 24 hours prior to departure.
Access to airport lounges worldwide, whatever the class of travel, for members in possession of a boarding pass, accompanied by a guest.
Priority baggage handling on arrival, whatever the class of travel
The Elite Plus-status level receives the above, as well as:
Guaranteed full-fare Y-class reservation on sold-out long-haul flights, at least 24 hours prior to departure.
Access to airport lounges worldwide, whatever the class of travel, for members in possession of a boarding pass, accompanied by a guest.
Priority baggage handling on arrival, whatever the class of travel
http://www.csa.cz/en/portal/info-and...ce_sedadla.htm
Did you call OK and let change your AZ MM nr to 10 Digits?
#3
Original Poster
Join Date: Sep 2000
Location: Burlingame, CA
Programs: TK Miles & Smiles, CM ConnectMiles, AA Advantage
Posts: 2,128
It seems that priority seating is still an advertised benefit for Skyteam Elite on this link:
http://www.skyteam.com/en/frequent-flyers/
I haven't tried to change the FF# to a 10 digit yet. I can't modify it through the OK website so I need to talk to a live agent abroad. The toll free number that I used for the U.S. can only confirm the information and would not do any changes referring me instead to their main office in PRG. I just wanted to confirm with other flyers here if this was a similar situation to KL.
Thanks for your reply.
http://www.skyteam.com/en/frequent-flyers/
I haven't tried to change the FF# to a 10 digit yet. I can't modify it through the OK website so I need to talk to a live agent abroad. The toll free number that I used for the U.S. can only confirm the information and would not do any changes referring me instead to their main office in PRG. I just wanted to confirm with other flyers here if this was a similar situation to KL.
Thanks for your reply.
#4
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,550
CSA doesn't waive the seat selection fee for their own status members, so they are not going to waive it for you. Advance seat selection is free of charge only for holders of Flex and Business tickets.
http://www.csa.cz/en/portal/info-and...ce_sedadla.htm
Select your seat for free when you check in.
http://www.csa.cz/en/portal/info-and...ce_sedadla.htm
Select your seat for free when you check in.
#5
Original Poster
Join Date: Sep 2000
Location: Burlingame, CA
Programs: TK Miles & Smiles, CM ConnectMiles, AA Advantage
Posts: 2,128
I guess I've been spoiled by Oneworld. Skyteam is new to me and the rules are different as I'm finding out.
I don't mind paying some fees (like ordering a J meal while flying in Y), but being charged for reserving any seat even as a top elite member is ridiculous and I refuse to pay out of principle. The flight is midweek in the afternoon so I don't think that it will be very full and I will take my chances.
When I talked to reservations they were able to see my Alitalia acct # in the record, but again not the elite status.
Thanks.
I don't mind paying some fees (like ordering a J meal while flying in Y), but being charged for reserving any seat even as a top elite member is ridiculous and I refuse to pay out of principle. The flight is midweek in the afternoon so I don't think that it will be very full and I will take my chances.
When I talked to reservations they were able to see my Alitalia acct # in the record, but again not the elite status.
Thanks.
#7
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,550
I don't mind paying some fees (like ordering a J meal while flying in Y), but being charged for reserving any seat even as a top elite member is ridiculous and I refuse to pay out of principle. The flight is midweek in the afternoon so I don't think that it will be very full and I will take my chances.
This is not a "Skyteam" issue. Every airline has their own approach to seat selection.
And despite what is stated above, Air France still doesn't even allow advance economy seat selection on shorthaul - even if you were prepared to pay, you simply can't select a seat in advance, because this functionality is not even supported: http://www.flyertalk.com/forum/air-f...dium-haul.html
#8
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,409
And despite what is stated above, Air France still doesn't even allow advance economy seat selection on shorthaul - even if you were prepared to pay, you simply can't select a seat in advance, because this functionality is not even supported: http://www.flyertalk.com/forum/air-f...dium-haul.html
Worked like a charm with KLM for all my recent short haul flights.