cysyuen

So bad things do happen and yesterday I entered the wrong e-mail address during registration. I waited for 24 hours for the pin to come though nothing arrived so I phoned the service centre -- only then do I realise I entered an incorrect address!

Phoned twice and they say I need to fax 011390665627132 to get it changed...

Is it possible to do it in any other way or should I just register an e-mail account with that address and change the e-mail address later?

UPDATE:

I registered a news Gmail account with the wrong e-mail address and I was able to change the e-mail address via to the correct one this day. Case closed for now.

Still not happy with Alitalia's system though -- surely they should consider creating a form and allow customers to request access this way or they can do it in the call centre?

Lakeviewsteve

So why is their IT a disaster when the pax does stuff wrong? What am I missing?

irishguy28

I don't know any FFP that would allow someone who does not have access to the registered e-mail address to simply change the e-mail address on an account.

If it was so easy, anyone who knew your basic details could easily change the email address on your account, and hijack your account.

This is not a "poor IT" issue - it's about security.

And remember - the fault here was entirely yours!

KLouis

Not only is it your fault, as others also said, you did this twice! It shouldn't be that difficult to learn your email address!

At any rate, be glad, as long as you keep giving out your wrong address you'll also keep low the number of spam messages you receive.