Progression Ulisse-->Freccia Alata
Jan 7, 2016, 1:48 pm
#1
Original Poster
Join Date: Dec 2011
Location: Rome
Programs: Alitalia MilleMiglia
Posts: 118
Progression Ulisse-->Freccia Alata
So I have a question: I qualified on 22 December to progress from Ulisse to Freccia Alata with 60 qualifying flights. However, on 1 January everything was reset to 0 according to the Alitalia website and I'm still showing as an Ulisse member. I've contacted Alitalia twice by email to ask what is happening, and I just get told that the progression to Freccia Alata will happen 'shortly'.
Based on everyone else's experience of the MM club, how long is this likely to take? Don't most airline frequent flyer programs automatically update your status?
Based on everyone else's experience of the MM club, how long is this likely to take? Don't most airline frequent flyer programs automatically update your status?
Jan 8, 2016, 3:15 am
#2
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
So I have a question: I qualified on 22 December to progress from Ulisse to Freccia Alata with 60 qualifying flights. However, on 1 January everything was reset to 0 according to the Alitalia website and I'm still showing as an Ulisse member. I've contacted Alitalia twice by email to ask what is happening, and I just get told that the progression to Freccia Alata will happen 'shortly'.
Based on everyone else's experience of the MM club, how long is this likely to take? Don't most airline frequent flyer programs automatically update your status?
Based on everyone else's experience of the MM club, how long is this likely to take? Don't most airline frequent flyer programs automatically update your status?
Jan 8, 2016, 2:25 pm
#3
Join Date: Jun 2004
Location: London and tuscany
Programs: Ita airways executive volare - diamond hilton and IHG
Posts: 91
So I have a question: I qualified on 22 December to progress from Ulisse to Freccia Alata with 60 qualifying flights. However, on 1 January everything was reset to 0 according to the Alitalia website and I'm still showing as an Ulisse member. I've contacted Alitalia twice by email to ask what is happening, and I just get told that the progression to Freccia Alata will happen 'shortly'.
Based on everyone else's experience of the MM club, how long is this likely to take? Don't most airline frequent flyer programs automatically update your status?
Based on everyone else's experience of the MM club, how long is this likely to take? Don't most airline frequent flyer programs automatically update your status?
Jan 10, 2016, 6:14 am
#5
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 9_2 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13C75 Safari/601.1)
Usually it takes effect at the end of the month. In this case what is happening is a delay to the 2016 renewals due to unspecified reasons.
Usually it takes effect at the end of the month. In this case what is happening is a delay to the 2016 renewals due to unspecified reasons.
Jan 10, 2016, 6:21 am
#6
Original Poster
Join Date: Dec 2011
Location: Rome
Programs: Alitalia MilleMiglia
Posts: 118
Certainly their call centre staff don't seem to know anything about their own frequent flyer program even when you select that department from the menu. This past year has been the first time since moving to Rome that I have used Alitalia at least once a week and have built up ansizeable amount of miles and progression to the next tier. So far I am less than impressed with this organisation's ability to recognise loyalty.
Jan 10, 2016, 4:04 pm
#7
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 9_2 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Version/9.0 Mobile/13C75 Safari/601.1)
The dedicated call center for CFA/CFP is mildly better.
The dedicated call center for CFA/CFP is mildly better.
Jan 12, 2016, 11:25 am
#8
Original Poster
Join Date: Dec 2011
Location: Rome
Programs: Alitalia MilleMiglia
Posts: 118
Logged on this morning to see that my status has finally been changed to CFA.
In terms of lounge access at FCO airport, if you are flying on a non-Schengen Alitalia flight, where is the lounge located? At terminal one or terminal three?
In terms of lounge access at FCO airport, if you are flying on a non-Schengen Alitalia flight, where is the lounge located? At terminal one or terminal three?
Jan 12, 2016, 12:54 pm
#9
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
G
Jan 13, 2016, 2:32 am
#11
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
G
Jan 13, 2016, 7:22 am
#12
Original Poster
Join Date: Dec 2011
Location: Rome
Programs: Alitalia MilleMiglia
Posts: 118
I tend to check in a bag when going back to London (shopping!), but I have learnt that if you're leaving from G or H gates on an Alitalia non-Schengen service, it is always worth walking to terminal 3 to go through security rather than have to go down to the end of B pier and catch a bus across. They don't officially encourage you to do this, but it might periods it saves a lot of hassle.
I'm looking forward to my first flight tomorrow with AZ as a CFA member.
I'm looking forward to my first flight tomorrow with AZ as a CFA member.