Help - entertainment system broke for the whole flight
Jan 6, 2015, 11:51 pm
#1
Original Poster
Join Date: Apr 2007
Location: now ZRH, previously DTW
Programs: DL-Diamond & 1MM; HH-Diamond; Marriott-Gold
Posts: 159
Help - entertainment system broke for the whole flight
My first AZ experience - not so great with no entertainment system for the entire flight. Flight attendant made the announcement not long after take-off that there's a mechanical issue and hence no entertainment system for all cabins. I was in C with a ticket purchased and issued by Delta. Delta told me to contact AZ directly as they operated the flight. I have not complained to any airline in the last 5 years or so and therefore am wondering what I can ask for when I contact AZ. It's a longhaul from EZE to FCO - 13 hours.
Your thoughts appreciated.
Your thoughts appreciated.
Jan 7, 2015, 4:15 am
#2
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Unless you collect miles with their Millemiglia programme, I would ask for compensation in cash. I have no experience of doing with AZ, but I did complain with Thai Airways about IFE not working in Economy, and I was compensated with Ł50.
Jan 10, 2015, 2:57 pm
#3
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
My first AZ experience - not so great with no entertainment system for the entire flight. Flight attendant made the announcement not long after take-off that there's a mechanical issue and hence no entertainment system for all cabins. I was in C with a ticket purchased and issued by Delta. Delta told me to contact AZ directly as they operated the flight. I have not complained to any airline in the last 5 years or so and therefore am wondering what I can ask for when I contact AZ. It's a longhaul from EZE to FCO - 13 hours.
Your thoughts appreciated.
Your thoughts appreciated.
However, try sending a fax or writing a traditional mail with as much detail as possible.