Alchohol on LAX-FCO-IST
Apr 7, 2012, 6:58 am
#31
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
I'm flying to Florence for business in May. Company booked me on Alitalia due to the directness of flights....lax-fco-flr. I'm curious to experience AZ in flight service. I understand they have a premium economy section which is slowly being installed on the 777 fleet.
Two years ago, I flew Alitalia JFK to FCO. They give you free beer and wine only. No other libations. Food was decent, but lukewarm. The cabin was in horrendous condition...duct tape to patch the leather seats....seams in the carpet.
It is AZ, so I'm not expecting much. I'm also on the november mileage run to IST.
Two years ago, I flew Alitalia JFK to FCO. They give you free beer and wine only. No other libations. Food was decent, but lukewarm. The cabin was in horrendous condition...duct tape to patch the leather seats....seams in the carpet.
It is AZ, so I'm not expecting much. I'm also on the november mileage run to IST.
Apr 9, 2012, 9:54 am
#32
Join Date: Feb 2012
Location: LAX
Programs: DL PM | Marriott Gold | Alaska Gold
Posts: 758
I'm flying to Florence for business in May. Company booked me on Alitalia due to the directness of flights....lax-fco-flr. I'm curious to experience AZ in flight service. I understand they have a premium economy section which is slowly being installed on the 777 fleet.
Two years ago, I flew Alitalia JFK to FCO. They give you free beer and wine only. No other libations. Food was decent, but lukewarm. The cabin was in horrendous condition...duct tape to patch the leather seats....seams in the carpet.
It is AZ, so I'm not expecting much. I'm also on the november mileage run to IST.
Two years ago, I flew Alitalia JFK to FCO. They give you free beer and wine only. No other libations. Food was decent, but lukewarm. The cabin was in horrendous condition...duct tape to patch the leather seats....seams in the carpet.
It is AZ, so I'm not expecting much. I'm also on the november mileage run to IST.
Apr 9, 2012, 2:04 pm
#33
Join Date: Mar 2011
Location: JFK
Programs: Delta GM, ST E+, SPG Gold
Posts: 141
AZ has consistently rated lowest in passenger comfort. For instance, I've experienced only once in my life, the use of duct tape to seal tears in the leather seats.....and yes, it was on a beat up old AZ 772. Also, the cabin crew was distracted and seemed not caring about service, like they're doing you a huge favor by giving you a meal...
AZ's 777 fleet has not been converted yet. They are in the process of this and it will be interesting to report back on what I experience 3-3-3 vs 3-4-3.
I don't understand why EVERY other Skyteam airline allows you to view your reservation online...but not AZ.
Apr 9, 2012, 2:23 pm
#34
Join Date: Feb 2012
Location: LAX
Programs: DL PM | Marriott Gold | Alaska Gold
Posts: 758
Tu mi fai ridere. Alitalia non č meglio di U.S. carriers in Y : )
AZ has consistently rated lowest in passenger comfort. For instance, I've experienced only once in my life, the use of duct tape to seal tears in the leather seats.....and yes, it was on a beat up old AZ 772. Also, the cabin crew was distracted and seemed not caring about service, like they're doing you a huge favor by giving you a meal...
AZ's 777 fleet has not been converted yet. They are in the process of this and it will be interesting to report back on what I experience 3-3-3 vs 3-4-3.
I don't understand why EVERY other Skyteam airline allows you to view your reservation online...but not AZ.
AZ has consistently rated lowest in passenger comfort. For instance, I've experienced only once in my life, the use of duct tape to seal tears in the leather seats.....and yes, it was on a beat up old AZ 772. Also, the cabin crew was distracted and seemed not caring about service, like they're doing you a huge favor by giving you a meal...
AZ's 777 fleet has not been converted yet. They are in the process of this and it will be interesting to report back on what I experience 3-3-3 vs 3-4-3.
I don't understand why EVERY other Skyteam airline allows you to view your reservation online...but not AZ.
I cannot figure that out myself...
Apr 9, 2012, 2:30 pm
#35
Original Poster
Join Date: Nov 2011
Posts: 766
Tu mi fai ridere. Alitalia non č meglio di U.S. carriers in Y : )
AZ has consistently rated lowest in passenger comfort. For instance, I've experienced only once in my life, the use of duct tape to seal tears in the leather seats.....and yes, it was on a beat up old AZ 772. Also, the cabin crew was distracted and seemed not caring about service, like they're doing you a huge favor by giving you a meal...
AZ's 777 fleet has not been converted yet. They are in the process of this and it will be interesting to report back on what I experience 3-3-3 vs 3-4-3.
I don't understand why EVERY other Skyteam airline allows you to view your reservation online...but not AZ.
AZ has consistently rated lowest in passenger comfort. For instance, I've experienced only once in my life, the use of duct tape to seal tears in the leather seats.....and yes, it was on a beat up old AZ 772. Also, the cabin crew was distracted and seemed not caring about service, like they're doing you a huge favor by giving you a meal...
AZ's 777 fleet has not been converted yet. They are in the process of this and it will be interesting to report back on what I experience 3-3-3 vs 3-4-3.
I don't understand why EVERY other Skyteam airline allows you to view your reservation online...but not AZ.
Apr 10, 2012, 1:56 am
#36
Join Date: Jun 2010
Posts: 925
https://www.alitalia.com/EN_EN/booking/apvsearch.aspx
Go to the bottom of the page and enter either your booking reference, ticket number or flight and date, and it will retrieve your reservation with details of all your flights. There is a bug that you might get a message in the flight summary saying "the reservation has expired", but please ignore it.
Apr 10, 2012, 3:19 am
#37
Join Date: May 2011
Programs: FB plf; IB oro; LA black
Posts: 457
Of course you can, here:
https://www.alitalia.com/EN_EN/booking/apvsearch.aspx
Go to the bottom of the page and enter either your booking reference, ticket number or flight and date, and it will retrieve your reservation with details of all your flights. There is a bug that you might get a message in the flight summary saying "the reservation has expired", but please ignore it.
https://www.alitalia.com/EN_EN/booking/apvsearch.aspx
Go to the bottom of the page and enter either your booking reference, ticket number or flight and date, and it will retrieve your reservation with details of all your flights. There is a bug that you might get a message in the flight summary saying "the reservation has expired", but please ignore it.
"The system is not available at the moment. Please, try again later"
For me the moment is since january :-(
Apr 10, 2012, 8:52 am
#39
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
Apr 10, 2012, 8:54 am
#40
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
For instance, in which statistically significant survey, done after Jan 1, 2009, and related only to flights after Jan 1, 2009?
You are very welcome to say: "I had one bad experience with AZ". "Consistently rated lowest" is pure bravo-sierra.
You are very welcome to say: "I had one bad experience with AZ". "Consistently rated lowest" is pure bravo-sierra.
Apr 10, 2012, 11:45 am
#41
Join Date: Mar 2011
Location: JFK
Programs: Delta GM, ST E+, SPG Gold
Posts: 141
Apr 14, 2012, 8:50 am
#42
Join Date: Jun 2010
Posts: 925
You have to have bought your ticket on alitalia.com (ie. not Orbitz or similar), and I've always found it to work, MM member or not. In fact I once lost a reservation I made for a friend but was able to find it using their name and date of flight at the above link.
Apr 14, 2012, 4:24 pm
#43
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
Not true, either: my reservation is by a travel agent.
What often happens, though, is that other agents will give you the PNR of their GDS (say, Amadeus) and not the airline PNR. On some airlines this will work all the same, in the case of AZ and other airlines it won't.
What often happens, though, is that other agents will give you the PNR of their GDS (say, Amadeus) and not the airline PNR. On some airlines this will work all the same, in the case of AZ and other airlines it won't.
Apr 15, 2012, 5:10 am
#45
Join Date: Jun 2010
Posts: 925
If you are getting the following message:
"Please, look at the following warnings.
the system cannot retrieve a reservation corresponding to the flight {0} at date {1} in your Travel Planner.
Please enter another flight or try a search by reservation"
Then your booking reference or ticket number is invalid or doesn't match the name you put. Try putting in a random number for your booking reference and see if you get the same message.
If you are getting another error message then there is probably a problem with your internet browser or your specific ticket, because the system works fine for me. If you lost your reservation altogether you can call the call centre, or you can stick with your e-mail confirmation if you haven't lost it. In any case arriving at the airport you only need your name and destination to check-in.
"Please, look at the following warnings.
the system cannot retrieve a reservation corresponding to the flight {0} at date {1} in your Travel Planner.
Please enter another flight or try a search by reservation"
Then your booking reference or ticket number is invalid or doesn't match the name you put. Try putting in a random number for your booking reference and see if you get the same message.
If you are getting another error message then there is probably a problem with your internet browser or your specific ticket, because the system works fine for me. If you lost your reservation altogether you can call the call centre, or you can stick with your e-mail confirmation if you haven't lost it. In any case arriving at the airport you only need your name and destination to check-in.