Cancelled Flight - Can I ask for a refund?
#1
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,635
Cancelled Flight - Can I ask for a refund?
Hello and good evening, All,
I have just received an email from Alitalia saying that my flight to Warsaw on December 9th has been cancelled and that I have been automatically re-booked on the previous day's flight. Unfortunately, I can't make it on that day hence I was wondering whether, in such circumstances, I am allowed to ask for a full refund?
Many thanks,
G
I have just received an email from Alitalia saying that my flight to Warsaw on December 9th has been cancelled and that I have been automatically re-booked on the previous day's flight. Unfortunately, I can't make it on that day hence I was wondering whether, in such circumstances, I am allowed to ask for a full refund?
Many thanks,
G
#4
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,635
Dear Customer,
Flight AZ490 Roma L. Da Vinci-Fiumicino- Varsavia, originally scheduled on 09/12/2011 at 09:30 has been cancelled.
Alitalia has made a new reservation under your name for the flight AZ490- Roma L. Da Vinci-Fiumicino - Varsavia at 09:30 on 8/12/2011.
For further details you may get in contact with the Alitalia Customer Center
Regards
Alitalia
Other routings would be via CDG or AMS but I think I'm going to cancel my ticket and make alternative arrangements.
Thanks again,
G
#5
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,635
#7
Join Date: Apr 2008
Location: London LON; Rome FCO
Programs: KM P, DL S | SPG G, HH S | Hertz PC, Sixt Plat
Posts: 1,370
A full refund or rerouting, plus compensation:
articles 5 + 7
The last time this happened to me, I got the compensation in 6 weeks, a colleague with a reservation on the same flight in 4.
Re the refund, I cancelled a flight a few days ago. I got the cancellation receipt the same day, and in about a couple of days I got the refund credited to the cc.
articles 5 + 7
The last time this happened to me, I got the compensation in 6 weeks, a colleague with a reservation on the same flight in 4.
Re the refund, I cancelled a flight a few days ago. I got the cancellation receipt the same day, and in about a couple of days I got the refund credited to the cc.
Last edited by Alice11; Nov 27, 2011 at 2:50 pm
#8
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,635
A full refund or rerouting, plus compensation:
articles 5 + 7
The last time this happened to me, I got the compensation in 6 weeks, a colleague with a reservation on the same flight in 4.
Re the refund, I cancelled a flight a few days ago. I got the cancellation receipt the same day, and in about a couple of days I got the refund credited to the cc.
articles 5 + 7
The last time this happened to me, I got the compensation in 6 weeks, a colleague with a reservation on the same flight in 4.
Re the refund, I cancelled a flight a few days ago. I got the cancellation receipt the same day, and in about a couple of days I got the refund credited to the cc.
#9
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,354
If it is less than two weeks, you can on top of that, ask for compensation under Reg 261/2004. But you can always ask for a refund when a flight is cancelled, at any rate for flights from the EU.
#10
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,635
I wrote to Customer Relations UK, let's see how long it is going to take. That said, I had dealings with them in the past and they've always been pretty efficient when it came to compensations / reimbursements etc. (even though I had status with Alitalia at the time).
#11
Join Date: Apr 2009
Location: Italy 90% - Rest of the World 10%
Programs: Marriott + Hilton. Fly BA and AZ
Posts: 2,912
L'eccezione non la regola secondo me??!!
But they are pretty good on refunds^
#12
Join Date: Apr 2008
Location: London LON; Rome FCO
Programs: KM P, DL S | SPG G, HH S | Hertz PC, Sixt Plat
Posts: 1,370
The only warning regarding the case above: in my case, I mentioned a std cancellation, in accordance with the fare rules. AlicorporateUK would cancel the ticket under the Regulation 261, so that cancellation may follow the standard workflow - and timing - for this sort of claims.
#13
Join Date: Jun 2010
Posts: 925
uhh? Even if it is 11 months before departure, you can still request a refund.
If it is less than two weeks, you can on top of that, ask for compensation under Reg 261/2004. But you can always ask for a refund when a flight is cancelled, at any rate for flights from the EU.
If it is less than two weeks, you can on top of that, ask for compensation under Reg 261/2004. But you can always ask for a refund when a flight is cancelled, at any rate for flights from the EU.
#15
Original Poster
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,635
Update
I have yet to receive a cancellation invoice whereas I had a swift acknowledgement from the very efficient AZCustomerRelationsUK concerning my demand for compensation (I have asked for 400 Euros, even though I'm not entirely sure of the distance between the 2 cities!). I'll wait and see but I don't think there's much to discuss there (regarding the compensation), given that 1.They cancelled my flight less than 2 weeks from departure and 2.They did not provide me with a suitable alternative in terms of flight schedule. Moreover, they even did not bother to give a reason! Greetings from Poland G