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Old Nov 27, 11, 9:57 am   #1
 
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Cancelled Flight - Can I ask for a refund?

Hello and good evening, All,

I have just received an email from Alitalia saying that my flight to Warsaw on December 9th has been cancelled and that I have been automatically re-booked on the previous day's flight. Unfortunately, I can't make it on that day hence I was wondering whether, in such circumstances, I am allowed to ask for a full refund?

Many thanks,

G
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Old Nov 27, 11, 10:34 am   #2
 
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Yes, you can. Did they say why though ? And did you look yourself to see if there are other flights/routings that day?
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Old Nov 27, 11, 12:13 pm   #3
 
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Since it is less than two weeks before your departure you may request a refund.
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Old Nov 27, 11, 12:18 pm   #4
 
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Quote:
Originally Posted by keloutwest View Post
Yes, you can. Did they say why though ? And did you look yourself to see if there are other flights/routings that day?
Thank you. This is the email I received:

Dear Customer,

Flight AZ490 Roma L. Da Vinci-Fiumicino- Varsavia, originally scheduled on 09/12/2011 at 09:30 has been cancelled.

Alitalia has made a new reservation under your name for the flight AZ490- Roma L. Da Vinci-Fiumicino - Varsavia at 09:30 on 8/12/2011.

For further details you may get in contact with the Alitalia Customer Center

Regards

Alitalia


Other routings would be via CDG or AMS but I think I'm going to cancel my ticket and make alternative arrangements.

Thanks again,

G
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Old Nov 27, 11, 12:36 pm   #5
 
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Quote:
Originally Posted by bungler View Post
Since it is less than two weeks before your departure you may request a refund.
Thanks, bungler. Out of interest, do you know how long (roughly) does it normally take to get the money back?
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Old Nov 27, 11, 2:36 pm   #6
 
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Refund.. Depends... They are normally quick - max 2/3 weeks
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Old Nov 27, 11, 2:39 pm   #7
 
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A full refund or rerouting, plus compensation:
articles 5 + 7
The last time this happened to me, I got the compensation in 6 weeks, a colleague with a reservation on the same flight in 4.

Re the refund, I cancelled a flight a few days ago. I got the cancellation receipt the same day, and in about a couple of days I got the refund credited to the cc.
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Last edited by Alice11; Nov 27, 11 at 2:50 pm.
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Old Nov 28, 11, 3:28 am   #8
 
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Quote:
Originally Posted by Alice11 View Post
A full refund or rerouting, plus compensation:
articles 5 + 7
The last time this happened to me, I got the compensation in 6 weeks, a colleague with a reservation on the same flight in 4.

Re the refund, I cancelled a flight a few days ago. I got the cancellation receipt the same day, and in about a couple of days I got the refund credited to the cc.
Thank you! I have just applied for a full refund through the Italian call centre and I shall request compensation [in writing] via customer relations here in the UK. Thanks for the input - much appreciated!
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Old Nov 28, 11, 10:19 am   #9
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Quote:
Originally Posted by bungler View Post
Since it is less than two weeks before your departure you may request a refund.
uhh? Even if it is 11 months before departure, you can still request a refund.

If it is less than two weeks, you can on top of that, ask for compensation under Reg 261/2004. But you can always ask for a refund when a flight is cancelled, at any rate for flights from the EU.
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Old Nov 28, 11, 1:08 pm   #10
 
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Quote:
Originally Posted by NickB View Post
If it is less than two weeks, you can on top of that, ask for compensation under Reg 261/2004.
I wrote to Customer Relations UK, let's see how long it is going to take. That said, I had dealings with them in the past and they've always been pretty efficient when it came to compensations / reimbursements etc. (even though I had status with Alitalia at the time).
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Old Nov 28, 11, 2:36 pm   #11
 
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Quote:
Originally Posted by Alice11 View Post
Re the refund, I cancelled a flight a few days ago. I got the cancellation receipt the same day, and in about a couple of days I got the refund credited to the cc.
Wow!!!! Now thats very quick!!!!

L'eccezione non la regola secondo me??!!

But they are pretty good on refunds
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Old Nov 28, 11, 2:47 pm   #12
 
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Quote:
Originally Posted by terminalfive View Post
Wow!!!! Now thats very quick!!!!

L'eccezione non la regola secondo me??!!

But they are pretty good on refunds
Based on my experience, that's not an exception. It maybe slightly longer, but defintely not a matter of weeks.
The only warning regarding the case above: in my case, I mentioned a std cancellation, in accordance with the fare rules. AlicorporateUK would cancel the ticket under the Regulation 261, so that cancellation may follow the standard workflow - and timing - for this sort of claims.
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Old Nov 29, 11, 11:40 am   #13
 
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Quote:
Originally Posted by NickB View Post
uhh? Even if it is 11 months before departure, you can still request a refund.

If it is less than two weeks, you can on top of that, ask for compensation under Reg 261/2004. But you can always ask for a refund when a flight is cancelled, at any rate for flights from the EU.
Mmm.. yes of course, the two weeks is something else, otherwise it would be a bit silly, paying for a flight which didn't operate.
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Old Dec 1, 11, 8:03 am   #14
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Had a refund once within 72 hours which was great service
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Old Dec 4, 11, 2:47 pm   #15
 
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Update

I have yet to receive a cancellation invoice whereas I had a swift acknowledgement from the very efficient AZCustomerRelationsUK concerning my demand for compensation (I have asked for 400 Euros, even though I'm not entirely sure of the distance between the 2 cities!). I'll wait and see but I don't think there's much to discuss there (regarding the compensation), given that 1.They cancelled my flight less than 2 weeks from departure and 2.They did not provide me with a suitable alternative in terms of flight schedule. Moreover, they even did not bother to give a reason! Greetings from Poland G
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