Alitalia new business class on medium haul
#31
Join Date: Apr 2008
Location: London LON; Rome FCO
Programs: KM P, DL S | SPG G, HH S | Hertz PC, Sixt Plat
Posts: 1,370
I fly this route at least once a month. Have done since 2009. On the Alitalia planes with the flaky-felt green seats, they are almost always broken: the armrests don't work, the lumber board wobbles, the recline is stuck up or sometimes (oddly) down. Rarely are the green seats OK.
.
.
#32
Join Date: Jun 2010
Posts: 925
I fly this route at least once a month. Have done since 2009. On the Alitalia planes with the flaky-felt green seats, they are almost always broken: the armrests don't work, the lumber board wobbles, the recline is stuck up or sometimes (oddly) down. Rarely are the green seats OK.
As for the staff having 'rest seats', so the hell what? They're being paid to work aren't they? My job doesn't pay me to sleep, even if I'm working overnight.
The busses to planes ratio. Seems to happen to lots of aircraft at Rome - domestic, Schengen or otherwise.
I hope you enjoy your job with them, defending their flaccid service deserves a bonus.
As for the staff having 'rest seats', so the hell what? They're being paid to work aren't they? My job doesn't pay me to sleep, even if I'm working overnight.
The busses to planes ratio. Seems to happen to lots of aircraft at Rome - domestic, Schengen or otherwise.
I hope you enjoy your job with them, defending their flaccid service deserves a bonus.
Oh and obviously none of us work for AZ but I think you knew that anyway.
#34
Join Date: Oct 2006
Location: Delhi
Programs: Emirates gold *alliance silver jet airways platinum tridentprivilege gold.
Posts: 1,817
http://www.airlinequality.com/StarRanking/3star.htm
TAM Vermelho.....your company policy is killing you
Ciao
Ulxima
TAM Vermelho.....your company policy is killing you
Ciao
Ulxima
At least we don't have diehard defenders of the third rate on the TAM corner of this board....
#35
Join Date: Mar 2009
Location: United Kingdom
Programs: AZ Exec, FB PFL, OneWorld Sapphire, IHG Diamond, Accor Platinum, Avis/Hertz President
Posts: 577
An Italian who lives in Brasil so pretty much like you.
Then you have to explain him how you ended in Vermelho and proudly showing it here...but that is your business, isn't it?
Ciao
Ulxima
#36
Join Date: Oct 2006
Location: Delhi
Programs: Emirates gold *alliance silver jet airways platinum tridentprivilege gold.
Posts: 1,817
For me airline status is not a matter of pride or nationalism so my Vermelho is a statement of fact, not approbation
#37
Join Date: Oct 2006
Location: Delhi
Programs: Emirates gold *alliance silver jet airways platinum tridentprivilege gold.
Posts: 1,817
Even though all the diehards appear to be from Italy, i don't think they work for AZ, the responses are too thin-skinned and point scoring. If you know something I don't and they do work for AZ, then god help AZ. The job of customer service is to respond and convince not to contest and defend the indefensible.....
#38
Join Date: Apr 2008
Location: London LON; Rome FCO
Programs: KM P, DL S | SPG G, HH S | Hertz PC, Sixt Plat
Posts: 1,370
Based on a post on the AZ Facebook page, Alitalia has phased out 5 MD80s today. Roughly, AZ should have now 10-12 MD80s.
#40
Join Date: Jun 2010
Posts: 925