Numero unico 06 2222 no more....

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Aug 12, 2011, 5:01 pm

terminalfive

Original Poster

Join Date: Apr 2009

Location: Italy 90% - Rest of the World 10%

Programs: Marriott + Hilton. Fly BA and AZ

Posts: 2,912

Numero unico 06 2222 no more....

Got an email from AZ as well saying that Freccia Alata members remain unaffected as our number will not change but...

http://www.corriere.it/economia/11_a...f0455edb.shtml

True, as article points out, that Italy is not as "computerised" as say US - UK etc

Aug 12, 2011, 8:15 pm

goodandclassy

Join Date: Nov 2008

Location: Enn Why Cee

Programs: DL, CO, LH, BA etc...

Posts: 1,570

Sad... i've had some great interactions with the agents there - much better than the us... and a cheap call with g voice

Aug 13, 2011, 6:21 am

Alice11

Join Date: Apr 2008

Location: London LON; Rome FCO

Programs: KM P, DL S | SPG G, HH S | Hertz PC, Sixt Plat

Posts: 1,370

Quote:

Originally Posted by terminalfive

Time to wake up for a number of people. The digital divide has nothing to do with it, Italy is one of the biggest market for smartphones, facebook, and all devices and channels enabling CRM. It's just a matter of ridicolous habits.
I'm not happy about this move, but as long as the fare can discourage calls and remains at fair levels - unlike Trenitalia! - I understand this is a way to manage people. BTW, AZ has to improve the online tools, eg about booking/check-in management.

Edit: I've checked the email I had received on Tuesday and people abroad can call +39 06.65649, which works like the 062222

Last edited by Alice11; Aug 13, 2011 at 6:46 am

Aug 14, 2011, 3:26 am

bungler

Join Date: Jun 2010

Posts: 925

As far as I know the 062222 is not yet out of service, and with the current improvements to the online website which are still ongoing, it seems, the new number may not be such terrible news. The higher prices will hopefully lower waiting times and in any case it will not be more than 0,50€ per min. I haven't quite understood wether it will be the same crew who respond at the 062222 number, but I suppose it will be.