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Old Jan 4, 09, 2:52 pm   #1
 
Join Date: Aug 2005
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how do i find my frequent flier number on alaska?

i've been inactive w/ alaska's frequent flier program for awhile, trying to locate my frequent flier number, i've been on hold on their 1-800 number for almost 30 minutes, can anyone recommend a way to find this? perhaps thru the website?
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Old Jan 4, 09, 3:11 pm   #2
 
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How long has the account been inactive? If it's more than 2 years your account was probably zeroed out and closed per the MP T&Cs.

Quote:
However, not withstanding any term to the contrary, if a Mileage Plan account is inactive for 2 years, Alaska Airlines may close the account, delete any mileage balance and reassign the Mileage Plan number. Deleted mileage can be reinstated for a $75 fee for up to 1 year. Activity in an account includes redeeming a Mileage Plan award or accruing mileage in the Alaska Airlines Mileage Plan Program.
Depending on the balance when it was closed, it may or may not be worth the $75 re-instate fee if it has been less than 3 years.

Do you have an old confirmation e-mail from a reservation? That would have your MP# on it. Otherwise, I think calling would be the only way to get it.
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Old Jan 4, 09, 5:45 pm   #3
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or if you have an account online and happen to remember the user name
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Old Jan 4, 09, 8:04 pm   #4
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Make sure you're calling the right number. AS's main reservations line will probably not be able to help you, so look on the website for the Mileage Plan customer service line. Their hold times may be shorter, too.
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Old Jan 5, 09, 1:09 pm   #5
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Quote:
Originally Posted by jackal View Post
Make sure you're calling the right number. AS's main reservations line will probably not be able to help you, so look on the website for the Mileage Plan customer service line. Their hold times may be shorter, too.
AS reservations can look up a Mileage Plan number if its active.

But if its been that long, they do need to call Customer Care, especially if they are looking to reactivate
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