Email Error going on 2 weeks..whats the deal

[ANC]

Error Encountered
Our web server encountered an internal error. It was logged to aid our staff in finding a solution.

For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)

Server Name: Q9
Server Time: 1/4/2009 12:07:41 PM
Remote Host: 69XXXXXXXX

Anybody else getting this garbage when trying to email AS

[COpltASgldPHX]

I haven't had a reason to e-mail them but I'll give it a try. Which link are you using?

I used the web form from the link under "Customer Care"

Email:

Alaska Airlines: E-mail Post Flight Comments

It worked just fine.

[ANC]

Originally Posted by COpltASgldPHX

I haven't had a reason to e-mail them but I'll give it a try. Which link are you using?

the contact reservations email link on a purchased reservation page. I just tried a direct email to the reservations@alaskaair.com we'll see if that works or if it to is undeliverable

[COpltASgldPHX]

OK. Under the "Contact Us" link Reservations no longer has their own link to an e-mail address or web form. Maybe the purchased reservation page has a link to a web form that is no longer valid? Perhaps the link became broken when they launched the "new" website and nobody bothered to take it out.

[missydarlin]

Ok, I've asked someone to look into this, but just to be clear....

The problem specifically is not being able to use the Contact Reservations link from the Purchased Reservation page .... correct??

[ANC]

Originally Posted by missydarlin

Ok, I've asked someone to look into this, but just to be clear....

The problem specifically is not being able to use the Contact Reservations link from the Purchased Reservation page .... correct??

correct