Programs: CO OnePass (Platinum) DL PM (Matched) AS MP (former Gold) HHonors (Diamond) SPG (Gold)
Posts: 2,113
Quote:
Originally Posted by missydarlin
Not true at all.
This used to be somewhat the case when Round-Trip fares were published, but now that all fares are one-way, and have been for a few years, then it is absolutely not the case.
Programs: CO OnePass (Platinum) DL PM (Matched) AS MP (former Gold) HHonors (Diamond) SPG (Gold)
Posts: 2,113
Nope. All AS metal w/AS flight #s. Refused to refund and charged me the change fee to re-issue the unused portion which was paid F solely based on the outbound itinerary. It's okay, it was only $50 (before they upped the fee) and shortly after I lost MVPG status so I wasn't speaking to the Gold desk. I just chalked it up to an agent wanting to "pinch me" so I really knew I had lost Gold status and that I wasn't just dreaming. LOL. Since then I only book one-way.
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 10,086
Why the website says what is nonrefundable? Are you talking about a specific itinerary?
The generic fare rules bullets that come along with the confirmation are going to tell you that the fare is nonrefundable if you have any portion of the itinerary that is nonrefundable, because its looking at the itinerary as a whole. But if you look at the specific rules for each segment, you'll be able to see which is and which isnt.
No, I was not talking about a specific itinerary. But if you want a sample to look at, try SEA->LAX tomorrow. Value on outbound, FC on return.
Generic fare rules bullet says it's nonrefundable.
Detailed fare rules say the FC portion is refundable.
It's conflicting information. How do I know which one I should trust? (I mean other than you telling me here which is correct )
Fix could be to display a different generic bullet (Fare MAY NOT be refundable. See detailed fare rules for more info.) if any portion of the trip has a refundable leg.
Edit: Sorry if this isn't clear enough. Is there a way I can post a screenshot here if I'm still doing a crappy job of explaining?
Programs: CO OnePass (Platinum) DL PM (Matched) AS MP (former Gold) HHonors (Diamond) SPG (Gold)
Posts: 2,113
Quote:
Originally Posted by OverThereTooMuch
No, I was not talking about a specific itinerary. But if you want a sample to look at, try SEA->LAX tomorrow. Value on outbound, FC on return.
Generic fare rules bullet says it's nonrefundable.
Detailed fare rules say the FC portion is refundable.
It's conflicting information. How do I know which one I should trust? (I mean other than you telling me here which is correct )
Fix could be to display a different generic bullet (Fare MAY NOT be refundable. See detailed fare rules for more info.) if any portion of the trip has a refundable leg.
Edit: Sorry if this isn't clear enough. Is there a way I can post a screenshot here if I'm still doing a crappy job of explaining?
I'll take a stab at this. I think the website will show "non-refundable" in the summary rules if any fare rule which makes up that itinerary is non-refundable. It's just easier to program it that way given all of the permutations which may be involved in constructing a fare. I guess the web developers figured just disclose the "worst-case scenario" and leave the details to be sorted out by a reservations agent should the need arise to change/refund any part or all of the ticket.
It's just easier to program it that way given all of the permutations which may be involved in constructing a fare.
Hmmm. I thought there would be only a few special cases where they would show this rule. The only refundable fares are FC and any bookings by MVPG, right?
Maybe it just doesn't happen often enough to care, or maybe it's just one they forgot about?
Programs: CO OnePass (Platinum) DL PM (Matched) AS MP (former Gold) HHonors (Diamond) SPG (Gold)
Posts: 2,113
Quote:
Originally Posted by OverThereTooMuch
Hmmm. I thought there would be only a few special cases where they would show this rule. The only refundable fares are FC and any bookings by MVPG, right?
Maybe it just doesn't happen often enough to care, or maybe it's just one they forgot about?
Don't forget that full "Y" is refundable too! And "back in the day" some "B" fares too.
Programs: AS MVP (withering away due to insane fares), UA, AA, AGR, NPS passport, Costco Exec
Posts: 5,179
Quote:
Originally Posted by OverThereTooMuch
The only refundable fares are FC and any bookings by MVPG, right?
Common misconception. Bookings by MVPGs are not automatically refundable. They are, however, fully changeable without penalty--you just can't get your cold, hard cash back.
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 10,086
Quote:
Originally Posted by missydarlin
The generic fare rules bullets that come along with the confirmation are going to tell you that the fare is nonrefundable if you have any portion of the itinerary that is nonrefundable, because its looking at the itinerary as a whole. But if you look at the specific rules for each segment, you'll be able to see which is and which isnt.
Quote:
Originally Posted by COpltASgldPHX
I think the website will show "non-refundable" in the summary rules if any fare rule which makes up that itinerary is non-refundable. It's just easier to program it that way given all of the permutations which may be involved in constructing a fare. I guess the web developers figured just disclose the "worst-case scenario" and leave the details to be sorted out by a reservations agent should the need arise to change/refund any part or all of the ticket.
We have to disclose the strictest rule that applies.
Quote:
Originally Posted by OverThereTooMuch
Hmmm. I thought there would be only a few special cases where they would show this rule. The only refundable fares are FC and any bookings by MVPG, right?
MVPG Bookings are not refundable in their own right. But anytime you're booking a refundable with a nonrefundable, the nonrefundable rule is going to pop up, as that is the strictest rule. But the specific fare rules for each segment will apply.
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