MVP Treatment with AA problems.
Jul 21, 2017, 4:46 pm
#2
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,206
I've gotten AA compensation miles from American when I credited the flights to Alaska. I had an AA account of course, they probably just looked up my info and dropped the miles into my account. I was fine with that, even though I'd have preferred vouchers towards a future flight.
Jul 21, 2017, 4:55 pm
#3
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
Yup, they can easily look up their system and see if you have an AA account. If they don't see an account, they offer vouchers instead of miles.
Jul 21, 2017, 5:43 pm
#4
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
Jul 21, 2017, 6:20 pm
#6
Join Date: Mar 2015
Location: SEA
Programs: AS MVP , Delta Gold Medallion, "Credit Card" status for various hotels
Posts: 672
I've gotten AA compensation miles from American when I credited the flights to Alaska. I had an AA account of course, they probably just looked up my info and dropped the miles into my account. I was fine with that, even though I'd have preferred vouchers towards a future flight.
My SO managed to get 5k miles compensation on a paid AA flight credited to AS, but it took several emails back and forth before it was offered. It could be worth it to keep trying.
Jul 21, 2017, 6:21 pm
#7
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
I've ended up with vouchers from both AA and DL for service failures in premium cabins before when crediting to AS. YMMV; perhaps ask for a partial refund of the upgrade cost due to the lack of improvement in service?
Jul 22, 2017, 3:20 pm
#10
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
The idea you would get cash or voucher compensation for a meal you didn't like is risible. (Had there been broken glass in it, or identifiable matter, that's a different story.)
Your idea of pressing the matter as false advertising shows you are ridiculous. U.S. carriers have limited patience with that.
Jul 22, 2017, 3:35 pm
#13
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
This is a recent observation of how flyers are treated when flying on partner flights while crediting miles to another program. In my case I was flying AA in business class on an international R/T with my MVP number entered into the booking and offered an upgrade to F at OLCI. The expectation was that the food and beverage would be superior (LPGS Champagne and nice meal) since the aircraft was the 77W with a great business class seat and product. Big mistake! I had the worst meal ever and the sparkling wine not even a recognized brand served warm. The wines offered did not even match the card (they were bad) and the meal, well the most dreadful meal ever on a plane.
I sent an email to AA complaining about the bad food and beverage only to be blown off by the rep as they explained that food and beverage is a convenience.
I started thinking about the situation and realized that since I was not an AA flyer they could not give miles as a compensation (we see this all the time) and would not consider any form of compensation.
So, I'm starting to think that traveling on an airline while crediting to a different FF program, one will not receive compensation for service related failures.
I could make a bunch of complaints to various organizations and government agencies revolving around failure to deliver service paid for or false advertising but I just don't want to expend the energy, time or resources. AA, you win here.
However, I would like to provide my recommendation to Alaska Flyers to think very carefully before engaging in AA purchases when looking to credit to MVP.
V/r,
-Cyborg
I sent an email to AA complaining about the bad food and beverage only to be blown off by the rep as they explained that food and beverage is a convenience.
I started thinking about the situation and realized that since I was not an AA flyer they could not give miles as a compensation (we see this all the time) and would not consider any form of compensation.
So, I'm starting to think that traveling on an airline while crediting to a different FF program, one will not receive compensation for service related failures.
I could make a bunch of complaints to various organizations and government agencies revolving around failure to deliver service paid for or false advertising but I just don't want to expend the energy, time or resources. AA, you win here.
However, I would like to provide my recommendation to Alaska Flyers to think very carefully before engaging in AA purchases when looking to credit to MVP.
V/r,
-Cyborg
Jul 22, 2017, 4:28 pm
#15
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
You really think the money was for the food and wine? I would say 99.99999999% of people who upgrade do it for the seat, legroom, comfort, etc. Food and wine is probably way down the list of reasons most people upgrade. But again, your AS status has absolutely nothing to do with the food and wine you got.