Baggage service guarantee "expired"?
Jul 9, 2017, 6:27 pm
#1
Original Poster
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Location: EUG
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Baggage service guarantee "expired"?
Our bags were delayed well beyond the 20 minute guarantee, so we made the claim. Got the forms, and tried to claim them when we got home (at end of a 2-week trip).
Went to Alaskaair.com/bag16 as directed, and screen says something like "offer expired, all claims had to be made by 1/31/17" - ??
Went to Alaskaair.com/bag16 as directed, and screen says something like "offer expired, all claims had to be made by 1/31/17" - ??
Jul 9, 2017, 6:36 pm
#3
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Thanks, tried that, and now says "authorization code not valid" and I KNOW I entered it correctly.
The program ID associated with the code does still end in "16".
Really p-od that is seems they shunted us off with codes they knew would not be valid!
The program ID associated with the code does still end in "16".
Really p-od that is seems they shunted us off with codes they knew would not be valid!
Jul 9, 2017, 8:18 pm
#6
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Just call/email AS.
Which station was this?
Imagine someone didn't toss the old ones when they expired; not sure it was nefarious.
Which station was this?
Imagine someone didn't toss the old ones when they expired; not sure it was nefarious.
Jul 9, 2017, 8:54 pm
#7
Join Date: Mar 2007
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Jul 9, 2017, 10:30 pm
#9
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Wait, there are forms for the bag guarantee? I always just send a private message on Twitter to @AlaskaAir and they credit me the miles instantly.
Neil
Neil
Jul 9, 2017, 11:15 pm
#10
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- No line because nobody claims it
- Taking forever because they wanted to document the bag tag info
- Running out of forms so they had to do CS comp for each person which took a while
- To shaming passengers because they were only a couple minutes over 20 (nice try, gimme my cert).
Jul 9, 2017, 11:36 pm
#11
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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The baggage office can be quite interesting, especially with all the bags they have 'ready to go' in the event there is damage to a bag.
Plus the car seats...
Jul 9, 2017, 11:37 pm
#12
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Jul 10, 2017, 12:20 am
#13
Join Date: Jan 2017
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, AS lost her bag in ANC, much to her surprise the agent opened up a vault full of bags. She of course picked a fancy bag ^
Jul 10, 2017, 1:07 am
#14
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Jul 10, 2017, 2:33 am
#15
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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