Upgrade Processor Glitches
Feb 20, 2017, 10:25 am
#46
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I guess it's possible that 3 random people swooped in and bought full F but I highly doubt it as this is a total leisure route. Plus, one of the people on the standby list has been upgraded into F! How do you go from standby to F 8 hours before a flight (meaning likely no irrops yet)?
In reverse effect, I found out I scored an upgrade because Russell Wilson and friends decided not to fly one night...
Feb 20, 2017, 12:58 pm
#47
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Definitely not. I got screwed. The very nice check in agent looked into it. There is not one single 75k on the flight. We clearly should have been numbers 1 and 2 on the list. She can see that our date of purchase was far before anyone else on the list, plus our K fares weren't even the lowest by far. She showed me the screen - we are the bottom of the Golds on the list with only MVP below us at numbers 8 and 10. The agent was exasperated by all these glitches. She said it has been happening constantly and they are tired of it. I will post this in Missy's thread to see if she can look into it. Not happy with AS today.
Feb 20, 2017, 1:56 pm
#48
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Maybe you got popped off and back onto the list at some point resetting the add to list date? That's a common reason for ending up at the bottom of your tier.
Quite frankly, I have been burning my GGUs during this period trying to avoid this mess. My flights are hard enough to clear without getting pushed down due to sorting issues.
I have been lucky in that my flights have still been releasing U at least 4 weeks in advance.
Quite frankly, I have been burning my GGUs during this period trying to avoid this mess. My flights are hard enough to clear without getting pushed down due to sorting issues.
I have been lucky in that my flights have still been releasing U at least 4 weeks in advance.
Feb 20, 2017, 5:34 pm
#49
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Maybe you got popped off and back onto the list at some point resetting the add to list date? That's a common reason for ending up at the bottom of your tier.
Quite frankly, I have been burning my GGUs during this period trying to avoid this mess. My flights are hard enough to clear without getting pushed down due to sorting issues.
I have been lucky in that my flights have still been releasing U at least 4 weeks in advance.
Quite frankly, I have been burning my GGUs during this period trying to avoid this mess. My flights are hard enough to clear without getting pushed down due to sorting issues.
I have been lucky in that my flights have still been releasing U at least 4 weeks in advance.
Feb 20, 2017, 7:17 pm
#50
Join Date: Apr 2015
Location: Seattle, WA (US)
Programs: Oneworld (Emerald)
Posts: 127
I hope Missy can shed some light on this in the questions thread. She has already mentioned that Alaska is aware of a code issue, but it just seems silly that even the supervisors you spoke with cannot correct it (if this is indeed the same issue). You may have already, but if not, I hope you share your experience directly with Mileage Plan customer service.
Feb 20, 2017, 8:35 pm
#52
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Feb 20, 2017, 8:57 pm
#53
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,635
We all know what is happening, same thing that's been happening for years and AS hasn't bothered to fix it. They won't start now.
I dont get any upgrades at DL either but at least it's not cause the processor is jacked up.
I dont get any upgrades at DL either but at least it's not cause the processor is jacked up.
Feb 20, 2017, 9:14 pm
#54
Join Date: Mar 2007
Location: Oregon
Programs: AS MVPG75K
Posts: 84
I flew a mileage run PDX-BWI on Feb 15th. I purchased the ticket in November and I am a gold. My position on the waitlists and my subsequent upgrades on both SEA-BWI and BWI-SEA strongly indicated that in my case the date of purchase was recognized and my upgrade processed properly. It appears to me that at least some of the time the system works--too bad we can't seem to count on it.
Feb 21, 2017, 12:01 am
#56
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
If the upgrade processes before T-24 things seem to be working as expected.
Glitches are occurring between T-24 and departure.
This is all unfortunate, but I do appreciate those working to fix it. Both those elites pointing the problem out to AS employees, and the AS employees working to fix the bug.
Glitches are occurring between T-24 and departure.
This is all unfortunate, but I do appreciate those working to fix it. Both those elites pointing the problem out to AS employees, and the AS employees working to fix the bug.
Feb 21, 2017, 12:24 am
#57
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
If the upgrade processes before T-24 things seem to be working as expected.
Glitches are occurring between T-24 and departure.
This is all unfortunate, but I do appreciate those working to fix it. Both those elites pointing the problem out to AS employees, and the AS employees working to fix the bug.
Glitches are occurring between T-24 and departure.
This is all unfortunate, but I do appreciate those working to fix it. Both those elites pointing the problem out to AS employees, and the AS employees working to fix the bug.
Feb 21, 2017, 3:31 am
#58
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
The supes I spoke to today put some copious notes on my PNR. I know because when we got to the gate, I asked if F had checked in full. She said yes but she would let me know if anyone didn't show, but didn't ask for my BP. I asked how she knew who I was and she said there were notes about what happened in the record.
Feb 21, 2017, 8:37 am
#59
Join Date: Mar 2010
Location: Orygun
Posts: 461
Feb 21, 2017, 1:13 pm
#60
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,259
If the upgrade processes before T-24 things seem to be working as expected.
Glitches are occurring between T-24 and departure.
This is all unfortunate, but I do appreciate those working to fix it. Both those elites pointing the problem out to AS employees, and the AS employees working to fix the bug.
Glitches are occurring between T-24 and departure.
This is all unfortunate, but I do appreciate those working to fix it. Both those elites pointing the problem out to AS employees, and the AS employees working to fix the bug.
The only consistency I can see is that the planes are all 900's. AS seems to be "holding back" from any upgrades until the last minute, (perhaps) in case of an aircraft swap to a plane with 12 F seats ala 800's.
