Jan 10, 2017, 12:11 am
Last edit by: ryandc99
~Moderator note:~
We're lucky to have missydarlin as a long-standing member of our community. For those who don't know, Missy works for Alaska and has been gracious enough to serve as an unofficial liaison between us and her employer. (She's also an all-around sweetheart.) She's kindly offered to help clear up any confusion and answer any questions that we have in regards to the December 19th announcements from Alaska and associated changes to Mileage Plan.
In order to help her manage finding and answering your questions and keeping things readable around here, let's refrain from engaging in discussion in this thread. Please post only your questions and any directly-related follow up for Missy. If you have other commentary or responses to things posted here, let's keep those for other threads. (This one's a good one to post your comments in.)
We will be deleting any off topic discussion as we see it, so please only post questions to this thread.
Thanks,
jackal and ryandc99
Co-Moderators, Alaska Airlines forum
~End Moderator Note~
We're lucky to have missydarlin as a long-standing member of our community. For those who don't know, Missy works for Alaska and has been gracious enough to serve as an unofficial liaison between us and her employer. (She's also an all-around sweetheart.) She's kindly offered to help clear up any confusion and answer any questions that we have in regards to the December 19th announcements from Alaska and associated changes to Mileage Plan.
In order to help her manage finding and answering your questions and keeping things readable around here, let's refrain from engaging in discussion in this thread. Please post only your questions and any directly-related follow up for Missy. If you have other commentary or responses to things posted here, let's keep those for other threads. (This one's a good one to post your comments in.)
We will be deleting any off topic discussion as we see it, so please only post questions to this thread.
Thanks,
jackal and ryandc99
Co-Moderators, Alaska Airlines forum
~End Moderator Note~
Consolidated questions for Missy
Jan 18, 2017, 11:27 am
#301
Moderator Communications Coordinator, Signatures
Original Poster
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Jan 18, 2017, 11:36 am
#302
Moderator Communications Coordinator, Signatures
Original Poster
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Hi Missy, hope your vacation was great and relaxing! Thanks for doing stuff like this thread. This is invaluable for creating confidence with customers like myself.
I purchased an itinerary (using AmEx as the travel agent, because I wanted to use my Membership Rewards points-as-cash). Both flights were labeled as Alaska codeshares operated by Virgin America. Both legs are in the "R" booking class, which according to the "Earn on Alaska" site means I'd be getting 100% MP milage earning. Both flights were in the "1000-1999 (operated by Virgin America)" range. Specifically, on the AmEx confirmation, the first flight is listed as "Alaska Airlines 1178 Operated by VIRGIN AMERICA" and the second is "Alaska Airlines 1183 Operated by VIRGIN AMERICA".
But now, looking at my reservation in "My Trips", I see this on this first flight:
Virgin America 1178
Check in with Virgin America
Coach (R) | Nonstop | Details
And this on the second flight:
Virgin America 183 (Alaska 1183)
Operated by Virgin America
Check in with Virgin America
Coach (R) | Nonstop | Details
This makes it look to me like the second flight is an Alaska codeshare and therefore should get the 100% earning that an AS R fare would, but that the first is simply a VX flight, and on the VX partner earning page, VX flights don't seem to earn anything on R fares.
Any idea what's going on here? Is there really a chance that I'd book a VX flight through AS (the ticket starts 027...) and get no miles for it? Travel is in May.
I'd call customer service for clarification, but the last time I did, I was told bad information. (That a Business Class "C" fare would earn miles with LAN Chile. C is not listed on the website at all, in either the earning table or the "Miles may not be earned in" section.) I called and was told that it would earn, but it didn't. I trust that you'll actually know what's going on here or do the research to find out.
Thanks again for doing what you're doing!
I purchased an itinerary (using AmEx as the travel agent, because I wanted to use my Membership Rewards points-as-cash). Both flights were labeled as Alaska codeshares operated by Virgin America. Both legs are in the "R" booking class, which according to the "Earn on Alaska" site means I'd be getting 100% MP milage earning. Both flights were in the "1000-1999 (operated by Virgin America)" range. Specifically, on the AmEx confirmation, the first flight is listed as "Alaska Airlines 1178 Operated by VIRGIN AMERICA" and the second is "Alaska Airlines 1183 Operated by VIRGIN AMERICA".
But now, looking at my reservation in "My Trips", I see this on this first flight:
Virgin America 1178
Check in with Virgin America
Coach (R) | Nonstop | Details
And this on the second flight:
Virgin America 183 (Alaska 1183)
Operated by Virgin America
Check in with Virgin America
Coach (R) | Nonstop | Details
This makes it look to me like the second flight is an Alaska codeshare and therefore should get the 100% earning that an AS R fare would, but that the first is simply a VX flight, and on the VX partner earning page, VX flights don't seem to earn anything on R fares.
Any idea what's going on here? Is there really a chance that I'd book a VX flight through AS (the ticket starts 027...) and get no miles for it? Travel is in May.
I'd call customer service for clarification, but the last time I did, I was told bad information. (That a Business Class "C" fare would earn miles with LAN Chile. C is not listed on the website at all, in either the earning table or the "Miles may not be earned in" section.) I called and was told that it would earn, but it didn't. I trust that you'll actually know what's going on here or do the research to find out.
Thanks again for doing what you're doing!
Had you actually booked it on as.com, it would definitely be a codeshare, but I'm not familiar with AMEX bookings. It's possible for an agency to put a non-codeshare flight on AS ticket stock.
I would call Alaska reservations and ask how they see it in the system.
Jan 18, 2017, 4:55 pm
#303
Join Date: Jun 2016
Programs: Alaska MVP
Posts: 18
I'm not certain this is the place for my issues, but so far nobody at AS, VX or Points.com has been of any help.
I know that there have been issues with the points transfer site, though in my email exchanges with Points.com it seems that the larger issues have been resolved.
Anyhow, after speaking repeatedly with various levels of AS customer service there's no doubt that my Elevate and Mileage Plan accounts are linked and I received the 10K bonus.
However, when I use the Points.com transfer site it does not recognize that the link and asks me to register my Alaska account. After entering MP# and name and clicking "Next Step" I get a never ending pinwheel of death. I've had the same problem for the last week, and have gotten no useful input on how to remedy it. Points.com says its not their issue and I'll need to follow up with AS, and AS tells me it's a Points.com problem and I should wait it out. At this points I'm frustrated and impatient.
It may be relevant that I never received the original email inviting me to link despite being longstanding member of both programs (~2010 for both). Only after speaking with customer service the first time did I receive the welcome email.
Any insight on how to proceed or on similar experiences would be much appreciated.
I know that there have been issues with the points transfer site, though in my email exchanges with Points.com it seems that the larger issues have been resolved.
Anyhow, after speaking repeatedly with various levels of AS customer service there's no doubt that my Elevate and Mileage Plan accounts are linked and I received the 10K bonus.
However, when I use the Points.com transfer site it does not recognize that the link and asks me to register my Alaska account. After entering MP# and name and clicking "Next Step" I get a never ending pinwheel of death. I've had the same problem for the last week, and have gotten no useful input on how to remedy it. Points.com says its not their issue and I'll need to follow up with AS, and AS tells me it's a Points.com problem and I should wait it out. At this points I'm frustrated and impatient.
It may be relevant that I never received the original email inviting me to link despite being longstanding member of both programs (~2010 for both). Only after speaking with customer service the first time did I receive the welcome email.
Any insight on how to proceed or on similar experiences would be much appreciated.
Jan 18, 2017, 5:13 pm
#304
Moderator Communications Coordinator, Signatures
Original Poster
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
A couple of questions-
Did you have an AS account before the merger?
Is your personal info identical in both accounts? Middle name vs no middle name, date of birth, zip code, phone number, etc.
If you want to PM your # for both accounts, I can ask someone to look into it.
Did you have an AS account before the merger?
Is your personal info identical in both accounts? Middle name vs no middle name, date of birth, zip code, phone number, etc.
If you want to PM your # for both accounts, I can ask someone to look into it.
I'm not certain this is the place for my issues, but so far nobody at AS, VX or Points.com has been of any help.
I know that there have been issues with the points transfer site, though in my email exchanges with Points.com it seems that the larger issues have been resolved.
Anyhow, after speaking repeatedly with various levels of AS customer service there's no doubt that my Elevate and Mileage Plan accounts are linked and I received the 10K bonus.
However, when I use the Points.com transfer site it does not recognize that the link and asks me to register my Alaska account. After entering MP# and name and clicking "Next Step" I get a never ending pinwheel of death. I've had the same problem for the last week, and have gotten no useful input on how to remedy it. Points.com says its not their issue and I'll need to follow up with AS, and AS tells me it's a Points.com problem and I should wait it out. At this points I'm frustrated and impatient.
It may be relevant that I never received the original email inviting me to link despite being longstanding member of both programs (~2010 for both). Only after speaking with customer service the first time did I receive the welcome email.
Any insight on how to proceed or on similar experiences would be much appreciated.
I know that there have been issues with the points transfer site, though in my email exchanges with Points.com it seems that the larger issues have been resolved.
Anyhow, after speaking repeatedly with various levels of AS customer service there's no doubt that my Elevate and Mileage Plan accounts are linked and I received the 10K bonus.
However, when I use the Points.com transfer site it does not recognize that the link and asks me to register my Alaska account. After entering MP# and name and clicking "Next Step" I get a never ending pinwheel of death. I've had the same problem for the last week, and have gotten no useful input on how to remedy it. Points.com says its not their issue and I'll need to follow up with AS, and AS tells me it's a Points.com problem and I should wait it out. At this points I'm frustrated and impatient.
It may be relevant that I never received the original email inviting me to link despite being longstanding member of both programs (~2010 for both). Only after speaking with customer service the first time did I receive the welcome email.
Any insight on how to proceed or on similar experiences would be much appreciated.
Jan 18, 2017, 6:30 pm
#305
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
How long should the miles transfer from VX to AS take? Hours, Days, Weeks? I made a transfer on the 13th, the email said in progress and would complete soon.
Jan 18, 2017, 7:09 pm
#306
Join Date: Apr 2013
Posts: 227
10000 points
With active accounts in both programs, am I entitled to them, how do I get them, is there a deadline to submit a request?
Did not receive an email invitation, to link, nor points, have not yet linked nor transferred. Where can I find a how to on this, or who if anyone should I call?
Would also like to transfer my virgin to Alaska , thank you
Did not receive an email invitation, to link, nor points, have not yet linked nor transferred. Where can I find a how to on this, or who if anyone should I call?
Would also like to transfer my virgin to Alaska , thank you
Jan 18, 2017, 7:26 pm
#307
Moderator Communications Coordinator, Signatures
Original Poster
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Jan 18, 2017, 7:28 pm
#308
Moderator Communications Coordinator, Signatures
Original Poster
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
With active accounts in both programs, am I entitled to them, how do I get them, is there a deadline to submit a request?
Did not receive an email invitation, to link, nor points, have not yet linked nor transferred. Where can I find a how to on this, or who if anyone should I call?
Would also like to transfer my virgin to Alaska , thank you
Did not receive an email invitation, to link, nor points, have not yet linked nor transferred. Where can I find a how to on this, or who if anyone should I call?
Would also like to transfer my virgin to Alaska , thank you
https://www.alaskaair.com/content/ab...e-numbers.aspx
Jan 18, 2017, 8:10 pm
#309
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
10 minutes, that's what I thought from the email I got when I did it on the 13th.
Jan 18, 2017, 11:56 pm
#310
Join Date: Mar 2014
Location: US West Coast
Programs: Alaska 100K, Hyatt Gl, Marriott Ti/LTP
Posts: 353
Without looking at your reservation, its hard to answer your question.
Had you actually booked it on as.com, it would definitely be a codeshare, but I'm not familiar with AMEX bookings. It's possible for an agency to put a non-codeshare flight on AS ticket stock.
I would call Alaska reservations and ask how they see it in the system.
Had you actually booked it on as.com, it would definitely be a codeshare, but I'm not familiar with AMEX bookings. It's possible for an agency to put a non-codeshare flight on AS ticket stock.
I would call Alaska reservations and ask how they see it in the system.
Now, just hoping for full Mileage Plan elite benefits when on VX metal by May!
Jan 19, 2017, 9:46 am
#311
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
Alaska Airlines sent you a Direct Message.
Trust me, I wish it was that easy, but this is unfortunately not something that can be squared away in 10 minutes. I'm on this and am hoping to hear back from the third party (points.com) that handles these very soon. -Steven
Jan 19, 2017, 11:21 am
#312
Moderator Communications Coordinator, Signatures
Original Poster
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
here's what they say in response to your 10 minute guess.
Alaska Airlines sent you a Direct Message.
Trust me, I wish it was that easy, but this is unfortunately not something that can be squared away in 10 minutes. I'm on this and am hoping to hear back from the third party (points.com) that handles these very soon. -Steven
Alaska Airlines sent you a Direct Message.
Trust me, I wish it was that easy, but this is unfortunately not something that can be squared away in 10 minutes. I'm on this and am hoping to hear back from the third party (points.com) that handles these very soon. -Steven
Jan 19, 2017, 12:43 pm
#313
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
Are you sure you were logged into the correct account? I recall being logged into my wife's account before switching
Jan 19, 2017, 1:23 pm
#314
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
"Use the slider to select the number of points you'd like to convert".
Jan 19, 2017, 2:25 pm
#315
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,194
Yes, that threw me and I wound up not transferring all the points I wanted to, on my first attempt (since the slider isn't set at the maximum by default). But it was easy enough to initiate a second transfer for the balance of the points.