Two MVPs on one reservation cannot be upgraded together?
Aug 28, 2016, 12:43 am
#1
Original Poster
Join Date: Jul 2009
Location: PDX
Programs: AS MVP
Posts: 54
Two MVPs on one reservation cannot be upgraded together?
There seems to be a new (to me) problem...
Me and my husband are both MVPs. Previously, when we have been on the same reservation, we've both been added to the First Class waitlist. Of course, we understand that it is an all or nothing scenario, either both of us get upgraded or neither of us.
However, the new problem is that the customer service rep is now saying that each reservation can ONLY upgrade one person unless we are MVPG. This meant that we were both eligible for upgrades ONLY if the reservation was split into two. The rep did this for us on a PDX-LAX flight which I knew had U space within the 48 hour period, and we were upgraded within 10 minutes of the call. I am quite surprised that with their "upgrade" that we can no longer be on the same reservation, and I don't recall reading about this previously, which is a bummer.
Me and my husband are both MVPs. Previously, when we have been on the same reservation, we've both been added to the First Class waitlist. Of course, we understand that it is an all or nothing scenario, either both of us get upgraded or neither of us.
However, the new problem is that the customer service rep is now saying that each reservation can ONLY upgrade one person unless we are MVPG. This meant that we were both eligible for upgrades ONLY if the reservation was split into two. The rep did this for us on a PDX-LAX flight which I knew had U space within the 48 hour period, and we were upgraded within 10 minutes of the call. I am quite surprised that with their "upgrade" that we can no longer be on the same reservation, and I don't recall reading about this previously, which is a bummer.
Aug 28, 2016, 12:34 pm
#2
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
There seems to be a new (to me) problem...
Me and my husband are both MVPs. Previously, when we have been on the same reservation, we've both been added to the First Class waitlist. Of course, we understand that it is an all or nothing scenario, either both of us get upgraded or neither of us.
However, the new problem is that the customer service rep is now saying that each reservation can ONLY upgrade one person unless we are MVPG. This meant that we were both eligible for upgrades ONLY if the reservation was split into two. The rep did this for us on a PDX-LAX flight which I knew had U space within the 48 hour period, and we were upgraded within 10 minutes of the call. I am quite surprised that with their "upgrade" that we can no longer be on the same reservation, and I don't recall reading about this previously, which is a bummer.
Me and my husband are both MVPs. Previously, when we have been on the same reservation, we've both been added to the First Class waitlist. Of course, we understand that it is an all or nothing scenario, either both of us get upgraded or neither of us.
However, the new problem is that the customer service rep is now saying that each reservation can ONLY upgrade one person unless we are MVPG. This meant that we were both eligible for upgrades ONLY if the reservation was split into two. The rep did this for us on a PDX-LAX flight which I knew had U space within the 48 hour period, and we were upgraded within 10 minutes of the call. I am quite surprised that with their "upgrade" that we can no longer be on the same reservation, and I don't recall reading about this previously, which is a bummer.
Aug 28, 2016, 4:08 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2007
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Aug 28, 2016, 7:48 pm
#4
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
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Posts: 42,953
Aug 29, 2016, 12:00 am
#5
Suspended
Join Date: Dec 2004
Location: LAX
Programs: Virgin America Gold, Virgin Atlantic Gold, AAdvantage Platinum, B6 Mosaic, HHonors Gold
Posts: 215
This is how it is on Virgin America. If elites on the same reservation want to upgrade, they have to be divided off onto individual PNRs. Wonder if they're beginning to align systems?
Aug 29, 2016, 12:19 am
#6
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I thought everyone paid for upgrades on Virgin America...even elites. The splitting of the PNRs doesn't work when using the companion certs which is what most of my flights are on.
Aug 29, 2016, 1:29 am
#7
Original Poster
Join Date: Jul 2009
Location: PDX
Programs: AS MVP
Posts: 54
I'm hoping that this is a misunderstanding by one customer service rep. We have another flight together in 2 weeks so we will see if this is indeed true. We've also been upgraded together previously, and that's why this was surprising to me.
Will report back! If there are others who are in a similar situation, I'd love to see if there are other data points to prove (or disprove) this. Thanks!
Will report back! If there are others who are in a similar situation, I'd love to see if there are other data points to prove (or disprove) this. Thanks!
Aug 29, 2016, 7:25 am
#8
Join Date: May 2011
Location: Sonoma
Programs: Several here and there, but not as many during my road warrior days!
Posts: 715
I think it is just a bad CS rep. We had the same thing happen a few weeks ago, two MVP on the same reservation, and was told they couldn't upgrade us. It was sorted out when I called back and got a very helpful and knowledgeable CSA.
Aug 29, 2016, 9:29 am
#9
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Aug 29, 2016, 7:45 pm
#11
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Aug 29, 2016, 7:46 pm
#12
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Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
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IME, the CSRs are in general, clueless about upgrades and upgrade-related issues, and they just say whatever they have to to justify what's happened.
I placed probably a half dozen calls the other day before everything was right trying to remedy an upgrade issue.
I placed probably a half dozen calls the other day before everything was right trying to remedy an upgrade issue.
Aug 29, 2016, 8:47 pm
#13
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Sep 7, 2016, 7:51 pm
#14
Original Poster
Join Date: Jul 2009
Location: PDX
Programs: AS MVP
Posts: 54
Just reporting back to confirm that the CSR really didn't know what they were talking about... we have another reservation for this Friday with 2 MVPs, and we were both upgraded at the 48 hour mark.
Case closed.
Case closed.