Jun 16, 2016, 8:19 am
Last edit by: dayone
Ways to claim a BSG:
1) In Person, find someone at the baggage counter or ticket area.
Update 6/5/2022: Requests for the Baggage Service Guarantee are now entered through the computer/iPad. Allow up to a week for the miles to post, then contact Customer Service.
Update 2018-11-10: Online requests, either via customer service or Twitter, are no longer reliable ways to request a BSG. The typical response now is they must be obtained in person at the airport from a baggage agent.
1) In Person, find someone at the baggage counter or ticket area.
Update 6/5/2022: Requests for the Baggage Service Guarantee are now entered through the computer/iPad. Allow up to a week for the miles to post, then contact Customer Service.
Update 2018-11-10: Online requests, either via customer service or Twitter, are no longer reliable ways to request a BSG. The typical response now is they must be obtained in person at the airport from a baggage agent.
Post Your Baggage Service Guarantee Successes!
May 24, 2016, 4:03 pm
#226
Join Date: Aug 2008
Location: Seattle
Programs: AS MVPG, Alaska Lounge, HHonors Silver, Bonvoy Gold, National Executive
Posts: 455
I pull up the app as soon as they open the door to get the official arrived time. Then when I get to baggage claim, if my bag hasn't shown up by 20 minutes later as noted on the airport monitor, I head right for the baggage office to get my voucher. Might as well get it while I'm still waiting on my bag.
May 24, 2016, 10:50 pm
#229
Join Date: Jul 2004
Location: Seattle, Wa
Programs: AS 75K & BR Member- HHonors Diamond - Hertz PC - Marriott Titanium - IHG Ambassador
Posts: 2,379
In the past two years I've received it twice. Once at BWI and once at SEA. Like others, I time it and am never too rushed to grab a voucher if they fail to perform as promised. I find the policy a good one as it gives them a reasonable target and they are making goal more often than not on my flights.
May 25, 2016, 10:15 pm
#235
Join Date: May 2002
Location: Portland, Oregon
Programs: AS 75k, HHonors Diamond, SPG Gold, Marriott Plat, ect.
Posts: 222
I routinely request via DM on Twitter giving the flight # and amount of time late. They are always great about adding the miles. This saves having to track down the baggage agent and then filling in the form.
May 26, 2016, 1:56 am
#236
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,308
More people like me that never checked a bag for decades now check bags on Alaska, freeing up space in the cabin, and they get kudos for doing something nobody else was doing and get marketing points for it and it doesn't cost them a lot to offer the bonus. How bad is that?
-David
May 27, 2016, 11:32 pm
#237
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,259
May 28, 2016, 11:40 am
#238
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,951
+1 (Though I've only had Alaska miss the 20 minutes once.) I much prefer making the request by Twitter to wasting more time waiting in line to get it at the baggage office; why would anyone do something like this in person when you don't have to?
May 28, 2016, 11:48 am
#239
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
I claimed a few 2K miles by tweeting the Twitter team but there have been a few cases where they would tell me to go to the baggage office.
May 28, 2016, 2:42 pm
#240
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Also, if you prefer to have the $25 exert, you're better off getting the actual voucher since they typically go with the miles option if you email or Twitter after the fact.