Reissue discount codes on flight cancellation
Jan 15, 2016, 4:15 pm
#1
Original Poster
Join Date: Sep 2014
Location: ANC
Programs: Alaska 100k
Posts: 1,012
Reissue discount codes on flight cancellation
How are discount codes handled in the event of cancelling a reservation?
1) I cancelled a reservation booked with a companion code (expires 12/2016) a few days ago. It still shows as "used". Can I get a new code issued?
2) I have a "fly 2 get 1" code that I want to use, but there is a chance the days won't work out. If I cancel, will I be able to recover the code?
Thanks!
1) I cancelled a reservation booked with a companion code (expires 12/2016) a few days ago. It still shows as "used". Can I get a new code issued?
2) I have a "fly 2 get 1" code that I want to use, but there is a chance the days won't work out. If I cancel, will I be able to recover the code?
Thanks!
Jan 15, 2016, 6:24 pm
#3
Join Date: Oct 2015
Location: Maui
Programs: AS 75K
Posts: 199
I think you might be SOL on the companion code, per this article: http://www.travelcodex.com/2016/01/1...ompanion-fare/ Sorry about that.
Not sure about the fly 2 for 1 code though.
Not sure about the fly 2 for 1 code though.
Jan 15, 2016, 6:41 pm
#4
formerly known as felinaar
Join Date: Jan 2010
Location: SEA
Programs: UA Plat, AA Gold, AS MVPG, Hyatt Diamond, Hilton Diamond, SPG Gold
Posts: 612
The companion fare can be salvaged if you change your reservation rather than canceling it. I suspect that a similar policy might apply to the "buy 2 get 1" ski code.
Jan 16, 2016, 8:03 pm
#5
Original Poster
Join Date: Sep 2014
Location: ANC
Programs: Alaska 100k
Posts: 1,012
I think you might be SOL on the companion code, per this article: http://www.travelcodex.com/2016/01/1...ompanion-fare/ Sorry about that.
Not sure about the fly 2 for 1 code though.
Not sure about the fly 2 for 1 code though.
Thanks for the answers ^
Jan 17, 2016, 10:46 am
#7
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
My experience is not what some have reported. I called MVP line to discuss problem with reservation JUST made with discount code. (Within 1 hour)
Rep said Reservation had to be cancelled, could not be changed. I wanted to upgrade from Y to F. ( cannot use a code for discounted F)
Rep first said the funds would go to my wallet. I corrected him on that point(funds back to CC) and then asked about restoring DC to my account . No way was his answer. Maybe he was bothered that I pointed out his error on booking policy. YMMV
I guess it depends on who you get.
Rep said Reservation had to be cancelled, could not be changed. I wanted to upgrade from Y to F. ( cannot use a code for discounted F)
Rep first said the funds would go to my wallet. I corrected him on that point(funds back to CC) and then asked about restoring DC to my account . No way was his answer. Maybe he was bothered that I pointed out his error on booking policy. YMMV
I guess it depends on who you get.