Automatic Upgrades Still Broken
Feb 28, 2016, 12:29 pm
#301
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
For the future you can indeed print/save both boarding passes for a same day round trip before you leave on the first leg. Go to the AS home page and select Check In there. Do this check in process once for the outbound leg and then do it again for the return. In your current situation, for example, you would apparently be selecting Seattle as your departure city for the return leg. Note: You have to wait until 24 hours before the 2nd leg departs to check in for that leg.
The only snag I run into doing this is that for some reason after I enter the required info for check in the first time it takes me to a screen where I have to enter it a second time. But after that all proceeds normally.
The only snag I run into doing this is that for some reason after I enter the required info for check in the first time it takes me to a screen where I have to enter it a second time. But after that all proceeds normally.
Feb 29, 2016, 11:27 am
#302
Join Date: Mar 2008
Location: SEA/YYZ
Posts: 1,561
Flew LAX-SEA yesterday. No upgrade as a 75K + companion on separate record until I checked in the morning and saw F1 U1 on Expertflyer. It was previously F1 U0 the night before.
Went through the OLCI process to upgrade myself (was #1 on the list), knowing that even a non-elite checking in could have paid $50 for the upgrade.
Companion hung out in row 6, ending up as #1 of 10 on the UG list.
Went through the OLCI process to upgrade myself (was #1 on the list), knowing that even a non-elite checking in could have paid $50 for the upgrade.
Companion hung out in row 6, ending up as #1 of 10 on the UG list.
Mar 14, 2016, 12:55 pm
#305
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
I have no idea what you are asking, first of all. If you are asking if this problem is fixed, I think recent evidence suggests the answer is "mostly, but not completely". Best to still monitor your reservations particularly inside of T-48.
Jul 24, 2016, 10:23 am
#306
Join Date: Sep 2015
Posts: 205
I haven't had this problem in a long time but it happened today for tomorrow's flight IAD to SEA.
I am gold traveling with a companion. We are on H fares purchased months ago but with no instant upgrade space available. We flew out Friday afternoon to DCA and were not upgraded till the morning before but we were automatically upgraded. This morning I checked and we still weren't upgraded with plenty of space in F. I checked and there was now upgrade space available. I called in and was upgraded but hours later, we seem to be the only ones upgraded with lots of seats taken in exit rows and row 6 and at least 7 U seats available.
I am gold traveling with a companion. We are on H fares purchased months ago but with no instant upgrade space available. We flew out Friday afternoon to DCA and were not upgraded till the morning before but we were automatically upgraded. This morning I checked and we still weren't upgraded with plenty of space in F. I checked and there was now upgrade space available. I called in and was upgraded but hours later, we seem to be the only ones upgraded with lots of seats taken in exit rows and row 6 and at least 7 U seats available.
Aug 25, 2016, 1:36 am
#307
Join Date: Jul 2016
Location: NYC
Programs: AS MVP Gold
Posts: 9
I had this issue pop up for a flight I have coming on Friday (796 SEA-DTW). At T-45, I saw there was U7, called in, and was manually upgraded. But it may have just been a delayed processor since it was only a few hours into the MVP window.
Aug 25, 2016, 5:49 pm
#308
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I suspect the problem is similar to the same issue at United. There is a separate inventory management system from the reservation system, so there is a delay between when space is released and the upgrade sweep runs. That upgrade sweep may be only once every 24 hours until T-24.
Aug 30, 2016, 2:52 pm
#309
Join Date: Jun 2005
Location: SEA
Programs: United Premier Gold (Million Miler), Alaska MVP Gold 75K, Hilton Diamond Lifetime
Posts: 268
I had to call reservations just to get "added to the list" as an MVPG. But after I checked in, I'm not listed (in the public list of names via Flight Status). After I call back, the agent says "it's all automatic, there's nothing I can do".
Aug 30, 2016, 5:19 pm
#310
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
You're not listed correctly. Call back, have them undo your check in, request the upgrade, then check in again.
Sep 22, 2016, 10:29 pm
#312
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Upgrades not processing
Called in for flight Saturday. Confirmed upgrades should go through . No upgrades processed for us. On hold for 25 minutes, they can't find the actual upgrade list to see where we are but told, " we have an amazing computer program that processes the upgrades" !!
I am not amazed.
On hold, back and forth, supervisors looking for info and missing " list with upgrade que" . Meanwhile, I pull up seat map for our flight and our seats have disappeared. When CS comes back on line and tells I just have to wait for program to process, I ask why have our seats in Y disappeared. "Oh dear, lets try and get those back for you".
Phone holds and three CS agents later ...an hour wasted. Told that they cannot interfere with upgrade computer system ( oh, I forgot...it's amazing)
Called in for flight Saturday. Confirmed upgrades should go through . No upgrades processed for us. On hold for 25 minutes, they can't find the actual upgrade list to see where we are but told, " we have an amazing computer program that processes the upgrades" !!
I am not amazed.
On hold, back and forth, supervisors looking for info and missing " list with upgrade que" . Meanwhile, I pull up seat map for our flight and our seats have disappeared. When CS comes back on line and tells I just have to wait for program to process, I ask why have our seats in Y disappeared. "Oh dear, lets try and get those back for you".
Phone holds and three CS agents later ...an hour wasted. Told that they cannot interfere with upgrade computer system ( oh, I forgot...it's amazing)
Sep 22, 2016, 10:57 pm
#313
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Update...
5th call was the charm.
Told it should have processed, put on hold for 15 minutes and finally Jennifer had no idea why upgrades are not going through.
This time, she offered to put it through manually and voila , finally upgraded to F with 10 F seats to choose from!!
No, I am still not "amazed".
( CS earlier used that term several times during that call.)
5th call was the charm.
Told it should have processed, put on hold for 15 minutes and finally Jennifer had no idea why upgrades are not going through.
This time, she offered to put it through manually and voila , finally upgraded to F with 10 F seats to choose from!!
No, I am still not "amazed".
( CS earlier used that term several times during that call.)
Sep 22, 2016, 11:07 pm
#314
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Similar to pcoll. Flight on Saturday was still showing me the coach seat map in the app, no email at T-48 (have previously been receiving those unicorns!), and EF was showing U2. Logged into desktop version on smartphone and was showing both coach-waitlisted and upgraded to first segments for the same flight. Called Res and they were able to get it sorted quickly.
Sep 23, 2016, 6:03 pm
#315
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,278
Many of these sounds more like the individual reservation is broken rather than the systemic automatic upgrade program. 
For most part, I haven't had any problem this past year.
Jiburi
For most part, I haven't had any problem this past year.
Jiburi