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Old Dec 22, 12, 9:28 pm   #1
 
Join Date: Apr 2012
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Routing guidelines for Alaska international miles redemption

I am using Alaska miles to book a trip from Seattle to London on AA metal. I am hoping to make a stop over in city on the east coast or a open jaw once I am in Europe and leave from Frankfurt.

I have read that Alaska allows either an open jaw or a stop over on international flights, but have yet to find clear guidelines on the routing restrictions for that. I am not sure how much out of my way I can go.

For example, I am interested in the following possibilities:

Seattle -> Boston (stop over) -> London (destination) -> Seattle
Seattle -> Philadelphia (stop over) -> London (destination) -> Seattle
Seattle -> London (destination) Frankfurt (open jaw) -> Seattle

Could you please refer me to a resource so I know if these are legal?
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Old Dec 22, 12, 9:49 pm   #2
 
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http://www.alaskaair.com/content/mil...aspx#redeeming

Quote:
Mileage Plan awards may include one of the following: a one-way, round-trip or open jaw itinerary. One en-route stopover at an eligible city is allowed on round-trip itineraries. An exception allowing an otherwise-illegal open jaw trip is permitted when travel is between the State of Alaska and the lower 48 states and a stopover occurs in Southeast Alaska. When award travel is redeemed solely on Alaska Airlines, one enroute stopover is allowed in each direction on a round-trip award. One enroute stopover is allowed on a one-way award. Round-trip itineraries with 2 stopovers, or one-way awards with 1 stopover may only be booked through an Alaska Airlines call center. They are not available online. Call center ticketing fees apply.
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Old Dec 22, 12, 10:35 pm   #3
 
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Quote:
Originally Posted by eponymous_coward View Post
Thanks for the quick reply. I did see that. However, I was not able to find any information about what makes something an "eligible city", which is the crux of my issue.
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Old Dec 22, 12, 11:54 pm   #4
 
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It says you need to call AS- so why not call them and get an authoritative answer?
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Old Dec 23, 12, 12:31 am   #5
 
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Quote:
Originally Posted by eponymous_coward View Post
It says you need to call AS- so why not call them and get an authoritative answer?
Maybe I am missing something, but it says to call if you are doing two stop overs and I am only doing one.
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Old Dec 23, 12, 6:08 am   #6
 
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Partner awards also can't be booked online. You have to call for those.
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Old Dec 23, 12, 7:52 am   #7
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Partner awards on AA and DL can be booked online.

To the OP: It doesn't appear that AS publishes comprehensive routing rules for awards - a common defect among U.S. FF programs - and prior inquiries have led to the recommendation to call rather than trying to use partner carrier fare routing rules.
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Old Dec 23, 12, 9:01 am   #8
 
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Quote:
Originally Posted by 3Cforme View Post
Partner awards on AA and DL can be booked online.

To the OP: It doesn't appear that AS publishes comprehensive routing rules for awards - a common defect among U.S. FF programs - and prior inquiries have led to the recommendation to call rather than trying to use partner carrier fare routing rules.
Or rather, I should say: awards with stopovers can't be booked online.
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Old Dec 23, 12, 12:32 pm   #9
 
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Quote:
Originally Posted by 3Cforme View Post
Partner awards on AA and DL can be booked online.
Try booking ANC-BCN online. It can't be done even though AA & DL both fly there.

"The Award Finder calendar is only available for flights between Alaska Airlines cities. One or more of the cities you have selected is not serviced by Alaska Airlines. Uncheck 'Award Calendar' before continuing."

Even unchecking Award Calendar does not help.
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Old Dec 23, 12, 12:35 pm   #10
 
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Generally speaking, how long are you guys on the line with the partner desk for intl redemption? 30 minutes? 60 minutes?
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Old Dec 23, 12, 12:48 pm   #11
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Quote:
Originally Posted by BOB W View Post
Try booking ANC-BCN online. It can't be done even though AA & DL both fly there.

"The Award Finder calendar is only available for flights between Alaska Airlines cities. One or more of the cities you have selected is not serviced by Alaska Airlines. Uncheck 'Award Calendar' before continuing."

Even unchecking Award Calendar does not help.
Yes it can... just needs to find space. That's how I booked my trip to MAD before... and found the following:

Quote:
ANC to BCN to ANC Details | Seats Flight 1:
Alaska Airlines
108
ANC
12:30 am Tue, Oct 8
SEA 4:51 am Tue, Oct 8
Coach
Connection:
American
268
SEA
7:00 am Tue, Oct 8
JFK 3:30 pm Tue, Oct 8
First
Connection:
American
66
JFK
5:20 pm Tue, Oct 8
BCN 7:15 am Wed, Oct 9
Coach
Flight 2:
American
67
BCN
10:00 am Tue, Oct 15
JFK 12:55 pm Tue, Oct 15
Business
Connection:
American
269
JFK
6:45 pm Tue, Oct 15
SEA 10:10 pm Tue, Oct 15
First
Connection:
Alaska Airlines
121
SEA
11:45 pm Tue, Oct 15
ANC 2:30 am Wed, Oct 16
Coach
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Old Dec 23, 12, 8:01 pm   #12
 
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The folks on the partner desk are terrific! I've never been on the phone with them for any length of time and my TATL itineraries are replete with stopovers, etc. Sometimes you have to be creative to work it out just the right way and the partner desk folks are really good at helping do this. Just explain what you are trying to accomplish, have some ideas of flights, etc. to give them and they'll chat with you until it all gets worked out. At least, that's my experience!
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Old Dec 23, 12, 8:18 pm   #13
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one still cant mix partners, correct?
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Old Dec 23, 12, 10:07 pm   #14
 
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Save for AF/KL, which can be mixed, no, partners cannot be mixed on itineraries.
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Old Jan 3, 13, 10:17 am   #15
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Can someone help me with this?

Wanted to make a partner redemption so I called 1 800 252 7522 but the line wouldn't connect, so I did a google and redialed on 1 800 307 6912.

Got through to AS reservations but suspect it wasn't partner awards desk, as I had to explain that Cathay Pacific was a partner!

Anyway, they said I couldn't do a LHR-HKG-CDG redemption. It had to be back to London (that had no availability).

Did I get the right info there? Is there a better number to call?

Apologies for the flurry of questions from me today!

Thanks

Tony
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