How long for a response from AS?
Nov 11, 2012, 7:08 pm
#1
In memoriam
Original Poster
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
How long for a response from AS?
I filed through the website a claim for my lost phone. As of today (7 days later) I have not received any response at all. Does anybody know how long I should wait before expectig a response? Thanks.
Nov 11, 2012, 7:22 pm
#2
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Nov 11, 2012, 11:33 pm
#3
Join Date: Sep 2009
Location: Seattle
Programs: AS MM, MVPGold100k, Hilton Diamond, Hertz Presidents Circle
Posts: 1,475
I have heard from AS about my left behind items each time I have done that. (amazingly in 6 years I have left behind items four times) I have always gotten back my iPod, my iPad, and my laptop. The last time was an iPod, and I was able to go pick it up at the airport as I was going to be at Seatac for a flight the next day when they notified me they had found it. Did you use this form? http://www.alaskaair.com/leftonboard/
Nov 13, 2012, 11:58 pm
#5
In memoriam
Original Poster
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Yes, I used the form as well as called in. Not sure how they couldn't find the item - it was left in the seat pocket in front of me. Also, how come Alaska never responded when I wrote in about the emergency landing we had? Nobody would want that phone - it's an old Virgin Mobile flip with no features except that it had a lot of pictures on it that were valuable to me (from a sentimental point of view). You would think that AS would at least have some courtesy in responding to people especially since I went through all of their processes.
Nov 15, 2012, 1:51 am
#6
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Join Date: Apr 2001
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From the web form: http://www.alaskaair.com/leftonboard/
Alaska Airlines makes every effort to return articles left on board our aircraft. If you have lost an unchecked article during your travels on Alaska Airlines, please complete the form below. We will only contact you if we locate your item. If you have delayed baggage, please visit our baggage page for more information.
I don't know why they havent responded about the other incident. They just may not have gotten to it yet. Did you request a response?
Alaska Airlines makes every effort to return articles left on board our aircraft. If you have lost an unchecked article during your travels on Alaska Airlines, please complete the form below. We will only contact you if we locate your item. If you have delayed baggage, please visit our baggage page for more information.
I don't know why they havent responded about the other incident. They just may not have gotten to it yet. Did you request a response?