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Old Jul 3, 12, 1:30 pm   #1
 
Join Date: Jan 2012
Posts: 158
Great phone customer service!

I just got off the phone with an Alaska phone agent and wanted to say that the experience was very positive. I had an issue with an existing reservation where Delta was not reporting my medallion status correctly to Alaska. The agent understood the problem quickly and addressed my issue while being incredibly polite the entire time. I generally do not get this level of service from any other airline!
sd1024 is offline   Reply With Quote
Old Jul 3, 12, 3:01 pm   #2
 
Join Date: Jul 2001
Posts: 519
That's great to hear! I'd suggest - if you're willing - taking the time to send an e-mail via the "Contact Us" link at Alaskaair.com. If you include your record locator and the time you called, that will be enough information to ensure they determine who the agent was and that your e-mail finds its way into his or her file.
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My comments made here are my own and are not intended to reflect or represent the official position of Alaska Air Group
Snowdevil is offline   Reply With Quote
Old Jul 6, 12, 12:29 am   #3
 
Join Date: Jan 2010
Programs: UA*S
Posts: 307
I have had pretty positive experiences with the Alaska Airlines customer service reps too. Up until last year when I acquired the AS Visa card I have not done much business with Alaska but I've booked a couple of trips for family vacations and for multiple reasons (some AS, some me) had to make multiple calls to customer service and I have been much more satisfied with AS customer service than the BOA (big old airline) customer service for GM's.

If they just had power outlets in FC and flew a few more routes from the Bay Area it would be almost perfect.
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