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JANUARY 2017 AS MATCH UPDATE

AS matches to MVPG75K, MVPG and MVP tiers

Alaskaair.com explanation and terms

Auto-response from elite.flyer@alaskaair.com:

Quote:
Thank you for your interest in our award winning Mileage Plan. If your request did not include a copy of both sides of your current elite card OR a screenshot of your digital elite membership card and a screen shot of your online account showing your name, current status and YTD miles flown please re-submit. Allow 2-4 weeks for processing once we have received your documents. When your Tier Match is complete, you'll receive a welcome email and can check your status at alaskaair.com/myaccount. Please note that Tier Matches can only be extended once during the life of your account and the status is valid through 12/31/2017. We look forward to welcoming you into our program and flying with you for many years to come! Also note, we only offer a Tier Match for: AeroMexico, Air Canada, American, Delta, Frontier, Hawaiian, Jet Blue, Southwest, United, and Virgin America
Attachments:
- Physical Elite Card (both sides) OR Screenshot of Digital Card
- Screenshot of online account with Name / Status / YTD miles flown
ID no longer required. Actual flying of a certain threshold is OFFICIALLY required for determining level of match. Only one match per lifetime of account.

Match to MVP status from:
Aeromexico Gold
Air Canada Altitude 25K (Prestige) and 35K
American Airlines AAdvantage Gold
Delta Silver Medallion
Frontier Elite
Hawaiian Pualani Gold
JetBlue TrueBlue Mosaic
Southwest A List
United Premier Silver and Premier Associate
Virgin America Elevate Silver
Match to MVP Gold status from:
Aeromexico Platinum
Air Canada Altitude 50K
American Airlines AAdvantage Platinum
Delta Gold Medallion
Hawaiian Pualani Platinum
Southwest A-List Preferred
United Premier Gold
Virgin America Gold
Match to Gold 75K status from:
Aeromexico Titanio
Air Canada Altitude 75K and 100K
American Airlines AAdvantage Executive Platinum
Delta Platinum Medallion and Diamond Medallion
Southwest Companion Pass
United Platinum, 1K, and Global Services

Ineligible Airline Reply
Quote:
"Thank you for your interest in our Tier Match program. While we do appreciate
your anticipated business unfortunately, we do not offer Tier Matches to
members who have elite status with [INSERT INELIGIBLE AIRLINE]."
Ineligible MP Address Reply
Quote:
"Thank you for your interest in our Tier Match program. While we do appreciate
your anticipated business, unfortunately we do not offer Tier Matches to
members who live outside of the Alaska Airlines route structure and therefore
we must decline your request for a Tier Match."
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Old Feb 11, 12, 8:16 pm   #1
Original Poster
  
Join Date: Jul 2011
Location: Belltown, Seattle
Programs: AS MVPG 75K
Posts: 231
AS Status Match

I'm US Airways Silver and sent a request to elite.flyer@alaskaair.com 10 days ago to status match to MVP. No response. I sent a follow-up email to mileage.plan@alaskaair.com a few days ago. No response.

Does AS still do status matches? My emails seem to be going into a black hole. I had also sent a couple of other emails to mileage plan to get partner credit on a car rental over the last few months and again, radio silence. I wonder if anyone is getting any sign of life writing to mileage plan.

Is there a trick here? Perhaps I should try calling mileage plan...
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Old Feb 11, 12, 8:46 pm   #2
  
Join Date: Apr 2005
Location: Washington, DC (DCA)
Programs: UA, AA, AS, SPG.
Posts: 3,451
I got a status match back in December from US CP to MVP Gold. I requested 75k but they wouldn't do that.
uva185 is offline   Reply With Quote
Old Feb 11, 12, 11:10 pm   #3
  
Join Date: Jul 2001
Posts: 603
Quote:
Originally Posted by koopas View Post
I'm US Airways Silver and sent a request to elite.flyer@alaskaair.com 10 days ago to status match to MVP. No response. I sent a follow-up email to mileage.plan@alaskaair.com a few days ago. No response.

Does AS still do status matches? My emails seem to be going into a black hole. I had also sent a couple of other emails to mileage plan to get partner credit on a car rental over the last few months and again, radio silence. I wonder if anyone is getting any sign of life writing to mileage plan.

Is there a trick here? Perhaps I should try calling mileage plan...
Yes, status matches are still done, but you have to send proof of your current status on the other carrier. Did you do so? If you'd like to follow-up, I'd recommend a call to Customer Care at 1-800-654-5669 during business hours Monday through Friday.
Snowdevil is offline   Reply With Quote
Old Feb 11, 12, 11:27 pm   #4
  
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG75K, AA, DL, HH-G
Posts: 6,637
Quote:
Originally Posted by uva185 View Post
I got a status match back in December from US CP to MVP Gold. I requested 75k but they wouldn't do that.
AS does not match to 75K AFAIK
BOB W is offline   Reply With Quote
Old Feb 12, 12, 1:11 am   #5
Original Poster
  
Join Date: Jul 2011
Location: Belltown, Seattle
Programs: AS MVPG 75K
Posts: 231
Snowdevil,

Yes, I attached a copy of my US Air statement and copy of my silver status card. I'll call Mileage Plan on Monday. I'm puzzled at the lack of communication from AS though.
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Old Feb 12, 12, 9:16 am   #6
ANC
  
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,532
no offense meant here but pick up the phone and call somebody. I myself get so much email I dont and cant read half of it and thats just sole proprietorship emails. The larger the company the more emails they get. I cant even imagine how many 1000s of emails AS gets daily. Obviously so many they quick publishing their email addresses actively on their website a couple years ago. So call them up Email has its time and place but its come to the point people are either too timid or lazy(not saying you are, just saying in general) to talk to a real person face to face or phone to phone

Also theres been a lot of uprising in fraud on fake status matching credentials. Perhaps AS has checked with US and is waiting to hear from them
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Old Feb 12, 12, 7:37 pm   #7
  
Join Date: Mar 2008
Location: Seattle
Posts: 1,559
Quote:
Originally Posted by ANC View Post
Also theres been a lot of uprising in fraud on fake status matching credentials. Perhaps AS has checked with US and is waiting to hear from them
How do you think that goes over?

"Hi, US Airways? This is Susan at Alaska Airlines Mileage Plan Customer Service. I'm trying to verify the status of one of your elites so we can match their status in our program and steal business from you."
United757 is offline   Reply With Quote
Old Feb 12, 12, 8:18 pm   #8
Original Poster
  
Join Date: Jul 2011
Location: Belltown, Seattle
Programs: AS MVPG 75K
Posts: 231
ANC,

Fair comment. I chose the email vehicle since I figured it'd be the best method to attach my US credentials for proof of status.

Another factor for choosing the email route being that I couldn't see the status match option explicitly advertised on the AS website so figured that email would be less "confrontational" v. putting an agent on the spot. Maybe the adjective "timid" applies here.

Cheers.
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Old Feb 12, 12, 8:41 pm   #9
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Location: PENANG or ELSEWHERE
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Posts: 25,153
OT: Will screen shots be accepted when attached to emails when asking for status matches?
Guy Betsy is offline   Reply With Quote
Old Feb 12, 12, 9:39 pm   #10
  
Join Date: May 2009
Location: SEA
Programs: AA EXP (1.7MM), Hilton Gold, SPG Gold, Marriott Plat
Posts: 4,786
Quote:
Originally Posted by Guy Betsy View Post
OT: Will screen shots be accepted when attached to emails when asking for status matches?
Mine were. That was ~1 year ago, but just my experience. Send it screenshot of AA activity plus scan of current EXP card
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Old Feb 13, 12, 4:16 pm   #11
ANC
  
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,532
Quote:
Originally Posted by koopas View Post
ANC,

Fair comment. I chose the email vehicle since I figured it'd be the best method to attach my US credentials for proof of status.

Another factor for choosing the email route being that I couldn't see the status match option explicitly advertised on the AS website so figured that email would be less "confrontational" v. putting an agent on the spot. Maybe the adjective "timid" applies here.

Cheers.
they used to have the faxing option as well although at this point and time I imagine their faxes are electronic as well and end up in an email box
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Old Feb 13, 12, 4:20 pm   #12
ANC
  
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,532
Quote:
Originally Posted by United757 View Post
How do you think that goes over?

"Hi, US Airways? This is Susan at Alaska Airlines Mileage Plan Customer Service. I'm trying to verify the status of one of your elites so we can match their status in our program and steal business from you."
lol yeah I suppose but I do know that DL does check with whatever airline you request a match from. Maybe they have no shame or some of these large legacy carriers have actually partnered up in that area to eliminate the fraud. If US helps out DL it might be DL helping out US tomorrow. Its a we scratch your back we'll scratch yours kind of thing
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Old Feb 13, 12, 4:22 pm   #13
FlyerTalk Evangelist, Moderator, Information Desk, Ambassador, Alaska Airlines
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Join Date: Dec 2006
Location: ANC, MRI
Programs: Pure AS MVP Gold75K, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Gold, SPG Gold, CO, 7H, BA, 8E
Posts: 37,707
Wirelessly posted (beckoa's PWP wondrousdevice3.0: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.0.0.261 Mobile Safari/534.11+)

Quote:
Originally Posted by ANC
Quote:
Originally Posted by koopas View Post
ANC,

Fair comment. I chose the email vehicle since I figured it'd be the best method to attach my US credentials for proof of status.

Another factor for choosing the email route being that I couldn't see the status match option explicitly advertised on the AS website so figured that email would be less "confrontational" v. putting an agent on the spot. Maybe the adjective "timid" applies here.

Cheers.
they used to have the faxing option as well although at this point and time I imagine their faxes are electronic as well and end up in an email box
My DL fax two years ago was converted into an e-fax It was a bit strange.
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Old Feb 13, 12, 5:58 pm   #14
Original Poster
  
Join Date: Jul 2011
Location: Belltown, Seattle
Programs: AS MVPG 75K
Posts: 231
Status Match Update

Called Mileage Plan and lo and behold, the status match had gone through...just hadn't updated on the AS site (until I hung up the phone and checked of course).

How long does it take to get the MVP card in the mail? Does one need to present it to get the checked luggage fee waived?
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Old Feb 13, 12, 9:03 pm   #15
  
Join Date: May 2009
Location: SEA
Programs: AA EXP (1.7MM), Hilton Gold, SPG Gold, Marriott Plat
Posts: 4,786
Quote:
Originally Posted by koopas View Post
Called Mileage Plan and lo and behold, the status match had gone through...just hadn't updated on the AS site (until I hung up the phone and checked of course).

How long does it take to get the MVP card in the mail? Does one need to present it to get the checked luggage fee waived?
I didn't need the card to get luggage fees waived. They had it noted in the system already when I checked in with my AS FF #. This was checking in the day after my match went through.
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