Last December I booked a flight for me and a friend to Vegas (both upgraded to FC using my MVPG status.) I had to cancel my portion of the flight, but my friend still went on the trip.
I just tried to use the credit, but the computer shows I boarded the plane and took the trip. It's very odd considering I would know if I went to Vegas.
I checked my account activity and I didn't receive credit for the flight. One last thing- I booked through our Easybiz site.
Just wondering if anyone has ran into this problem before. The service desk was great, but they had to refer me to "accounting" and gave me a phone number to call during normal business hours.
Many thanks,
John
Last edited by seekinghelp; Nov 4, 09 at 11:04 pm.
Programs: AS MVP Gold (83K), AS BR [3 year renewal], Maika`i Card, CO
Posts: 11,111
Quote:
Originally Posted by seekinghelp
Last December I booked a flight for me and a friend to Vegas (both upgraded to FC using my MVPG status.) I had to cancel my portion of the flight, but my friend still went on the trip.
I just tried to use the credit, but the computer shows I boarded the plane and took the trip. It's very odd considering I would know if I went to Vegas.
I checked my account activity and I didn't receive credit for the flight. One last thing- I booked through my companies Easybiz site.
Just wondering if anyone has ran into this problem before. The service desk was great, but they had to refer me to "accounting" and gave me a phone number to call during normal business hours.
Yes thats very odd especially if its all just the way you described. For one thing I thought it wasnt possible and a national security risk for a plane to depart without the pax count matching the roster. If it says you flew but didnt actually then that means some boarding agents either cant count or didnt care. Ive been on many delays where pax count didnt match the manifests and we didnt move. One case 45 minutes delay looking for a missing pax and nobody could figure out who. Turned out to be a toddler where the parents actually bought a ticket but were holding the baby in their lap.
No worries by the fall of 2015 AS plans to add a feature to my wallet to keep track of credits
Programs: AS MVP Gold (83K), AS BR [3 year renewal], Maika`i Card, CO
Posts: 11,111
Quote:
Originally Posted by ANC
Yes thats very odd especially if its all just the way you described. For one thing I thought it wasnt possible and a national security risk for a plane to depart without the pax count matching the roster. If it says you flew but didnt actually then that means some boarding agents either cant count or didnt care. Ive been on many delays where pax count didnt match the manifests and we didnt move. One case 45 minutes delay looking for a missing pax and nobody could figure out who. Turned out to be a toddler where the parents actually bought a ticket but were holding the baby in their lap.
No worries by the fall of 2015 AS plans to add a feature to my wallet to keep track of credits
Last I heard was hopefully sometime in December 2009...
