Using A+ reward points for upgrade?

[newsmanhoss]

Originally Posted by flightfulbird

I've not done this before so I wanted to check -

When calling right after midnight to secure an upgrade with credits - is that midnight at origin or midnight in a certain time zone (such as AirTran HQ location)? Flight is at 10:55pm on a Saturday.

Midnight Eastern time (where AirTran HQ is)

In your case, you should try to call around 11:55 p.m. Thursday night...that will leave you a few minutes to get a live agent on the line.

[flightfulbird]

SCORE ! - the upgrade has been acquired.

Thanks so much newsmanhoss for steering me through this. I'm in California and was thinking I might have to call earlier than midnight if the upgrade window was tied to a different time zone but I wasn't sure. I really appreciate that you said which day/exactly when I should call because I would've waited until Friday night, not thinking that midnight Friday is already Saturday (and then it's no longer the day before. . . )

I called just after 9pm Thursday and got through to an agent right away - and like other posters have experienced, it was four credits to upgrade both flight segments, origin to destination (just a one-way ticket).

Thanks again, might not have gotten this upgrade if not for your response !