Airtran rebooks me without me asking then gives my seat away??
#1
Original Poster
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,100
Airtran rebooks me without me asking then gives my seat away??
So I was taking a 36 hour trip to CUN from SFO for a friends wedding. I took a redeye from SFO-ATL which was delayed for mx issues, taking off an hour late. They announced that they rebooked several destinations for which they felt the connection would be missed, including CUN. As it turns out, the plane landed in ATL with about 45 minutes before my original CUN flight was to leave, and in fact, it was the same plane going on to CUN, so there was no reason to rebook me at all. When I went to the desk to confirm my seat, they told me I was rebooked on a flight five hours later, and that they had given my seat away already on my original flight and it was fully booked! How is this even remotely fair to me? I understand them trying to proactively rebook missed connections, but I clearly did not need to be rebooked. They essentially took my seat away and sold it to someone else, without my consent to rebook. I have a feeling arguing with them will go nowhere, but missing 5 hours of a 36 hour trip really sucked, especially since I missed a day of being outside in the sun in CUN. Anyone care to chime in?
#2
Join Date: Dec 2011
Location: SOF
Programs: A3 Gold, IHG Platinum, Marriott Silver
Posts: 849
So I was taking a 36 hour trip to CUN from SFO for a friends wedding. I took a redeye from SFO-ATL which was delayed for mx issues, taking off an hour late. They announced that they rebooked several destinations for which they felt the connection would be missed, including CUN. As it turns out, the plane landed in ATL with about 45 minutes before my original CUN flight was to leave, and in fact, it was the same plane going on to CUN, so there was no reason to rebook me at all. When I went to the desk to confirm my seat, they told me I was rebooked on a flight five hours later, and that they had given my seat away already on my original flight and it was fully booked! How is this even remotely fair to me? I understand them trying to proactively rebook missed connections, but I clearly did not need to be rebooked. They essentially took my seat away and sold it to someone else, without my consent to rebook. I have a feeling arguing with them will go nowhere, but missing 5 hours of a 36 hour trip really sucked, especially since I missed a day of being outside in the sun in CUN. Anyone care to chime in?