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I have to say only fly AirTran when there's no other alternative. The seat charges irritate me; and, I know other airlines have the same fees, but Southwest doesn't... AirTran charged me $75 to cancel an award booking. Southwest doesn't charge anything to make flight changes except the increase in the fare if there is an increase. And when you cancel an award flight, Southwest even refunds the $2.50/$5 September 11th Security Fee. I can't wait for the Southwest Management Team to kick some of the AirTran management team out on the street where I'm hope they will have trouble finding new jobs.
Last edited by alxir; Jul 17, 12 at 9:59 am..
Reason: just made a minor correction
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Quote:
Originally Posted by alxir
I have to say I HATE AirTran and only fly AirTran when there's no other alternative... I can't wait for the Southwest Management Team to kick some of the AirTran management team out on the street where I'm hope they will have trouble finding new jobs.
I completely disagree. I've flown 11 AirTran segments since March. The people are great. It's been easy to upgrade nearly ever time with modest surcharges or for free using A+ points. On reliability and customer service, AirTran currently blows United into the weeds. It will be a sad day when Southwest absorbs the last of AirTran. I have total respect for the AirTran management team.
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My sis doesnt have status on Airtran and she is able to get most seats without a fee during the 24 hour checkin. Delta pretty much marks almost every decent seat as a preferred seat of some sort even if you wait till you check in at the airport kiosk.
I tend to think AirTran is a good airline. I have, knock on wood, never had a problem with them. Cheap upgrades, Student U, new planes, XM radio, good deals....
Location: Virginia Beach, Annapolis MD and Albany NY
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I'm just a frequent traveler who just had a bad experience with AirTran and vented. I called them because they didn't restore my credits when I cancelled the award flight. They didn't offer to waive the $75 change fee and they lost my business in the process. Such is life and I'm glad all your AirTran experiences have been good.
Last edited by JDiver; Jul 17, 12 at 9:46 am..
Reason: redacted deleted post content and reply to same
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Quote:
Originally Posted by mattyb2233
I tend to think AirTran is a good airline. I have, knock on wood, never had a problem with them. Cheap upgrades, Student U, new planes, XM radio, good deals....
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I've yet to have a bad experience with Airtran A few times a year I'll need to make a last minute ATL trip and they're usually reasonably priced almost right up until departure. I've had consistently friendly service from gate agents and get this, unlike United which the OP mentions, you get free pretzels in Y on FL!
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A few times a year I'll need to make a last minute ATL trip and they're usually reasonably priced almost right up until departure. I've had consistently friendly service from gate agents and get this, unlike United which the OP mentions, you get free pretzels in Y on FL!
