Go Back   > > >
Reply
 
Thread Tools Search this Thread
Old Jun 24, 17, 8:56 am   #1
Original Poster
  
Join Date: Aug 2005
Location: HAM
Programs: LH SEN, TK*G, Hertz PC, AVIS PC, Sixt Plat.
Posts: 313
Topbonus promotion : return of 30% of used miles

I received a promotion email in April about an easter promotion.
For your bookings you would receive up to 30 % of the used miles back: both for upgrades and regular awards.
I registered - and as always with airberlin - I did not get any kind of confirmation email. So i called the Platinum desk and they confirmed the existance of that promotion and my registration.
I then went ahead and booked 2 free tickets EU-US-EU and upgraded another one EU-US-EU.
Now, the deadline was May 31st for recredit. As nothing appeared I called the service desk again (willing to book another trip on those old rates) and they again confirmed the registration for the promo and said that i would take some more time and I should wait another week.
After 10 days I called again. Now they claimed I never registered and they cannot make an exception and I would not get any refund.
So, is there anyone around with the same problem or is it just me? Of course I registered for that promo as I was already looking for flights for 2018 and I am - of course - always looking for ways to get more bank for the buck.

So, what would you do in my place? Is there anything I could do anyway?

Thanks for your support.
HamburgAround is offline   Reply With Quote
Old Jun 25, 17, 12:28 pm   #2
  
Join Date: Mar 2007
Location: MUC
Programs: LH FTL, UA Premier, AF Gold
Posts: 466
I took part in the promo as well, and I only noticed that the promo miles were credited because my overall balance jumped.

They had posted with a weird description way down in my mileage account.

Are you sure you didn't get the miles? Just asking...
TT-Jones is offline   Reply With Quote
Reply


Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump
Contact Us - FlyerTalk - Archive - Top