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Old Jun 12, 17, 7:02 am   #1
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Join Date: Jul 2014
Posts: 126
Insurance to re-credit miles after cancellation of award flight?

Topbonus does not recredit a single mile if one has to cancel an award flight. But I have once seen that they offer an insurance to cover that risk. Now I can not find anything on their website any more. Does anyone know if this product still exists and where I can find details please?
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Old Jun 12, 17, 7:36 am   #2
  
Join Date: Jul 2013
Posts: 162
This insurance is no longer offered from TB.
As far as I know it was discontinued in 2016.

But you can sue them to get the miles back.
In Germany it has already been done succesfully.
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Old Jun 22, 17, 6:27 am   #3
  
Join Date: May 2001
Location: CGN
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Posts: 216
I do actually see this one on the AB website:

https://topbonus.airberlin.com/web/t...r?locale=en_DE

Isn't that what you were talking about?
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Old Jun 22, 17, 7:25 am   #4
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Join Date: Jul 2014
Posts: 126
That's it. Thanks.
Quite expensive though and the only cover 80% of the used miles and re-credit them only after 2 months which can be tricky.
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Old Jun 23, 17, 9:43 am   #5
  
Join Date: Apr 2017
Location: STR TXL LHR CDG DUB JNB SFO
Posts: 6
Well, if the flight is cancelled, you are supposed to get at least 250 EUR in compensation. That's around 75-80k miles, i.e., about the amount you would expend for that flight, anyway.

Lufthansa and British Airways do credit miles for cancelled flights automatically. (Fortunately) I have not had the experience of cancelled award flights with airberlin (yet). They should do the same. If not, file a complaint here: https://www.airberlin.com/en/feedback/complaint

Cheers,
--j.
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Old Jun 23, 17, 11:45 am   #6
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Join Date: Jul 2014
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Thanks but I am sorry I think I have not been clear enough: I meant to say an insurance that protects the loss of miles if I have to cancel the trip (i.e. because of illness).
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