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Old May 4, 17, 1:49 pm   #1
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Join Date: Mar 2015
Location: Los Angeles
Programs: BAEC Gold
Posts: 273
Cannot cancel booking reserved with 72-hour fare lock

Hi Air Berlin Forum!
I purchased yesterday a ticket from US to Germany with the 72-hour fare lock feature. It says i can cancel it within 72 hours just from the booking page, but I can't find any place online where to do so. I'm calling the Customer Center, but it's been a long wait so thought of seeking help from the much more responsive FT community

thanks!
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Old May 4, 17, 2:21 pm   #2
330
  
Join Date: May 2016
Location: On EW/4U Aircraft / TXL and COR
Programs: AB Emerald, LH*S
Posts: 50
The only option is to cancel the ticket via the Customer Care Center. Donīt write them an email, you must call them.
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Old May 4, 17, 2:31 pm   #3
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Join Date: Mar 2015
Location: Los Angeles
Programs: BAEC Gold
Posts: 273
Quote:
Originally Posted by 330 View Post
The only option is to cancel the ticket via the Customer Care Center. Donīt write them an email, you must call them.
sounds good, thank you. I did so and was able to cancel. Just annoying to wait 30 minutes on the phone for a service that was offered as available online.
all good, thanks!
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