I can't log in to my TB account
Dec 7, 2016, 9:55 am
#1
Original Poster
Join Date: Apr 2008
Location: Gdynia, Poland
Posts: 631
I can't log in to my TB account
Hi,
I've been trying since yesterday to log in to my TB account and can't do it. I tried on three different browsers and result is always the same. Once I put my username and password and press "log in", the "small" account page in red upper corner appears as usually but without my name and without amount of miles. There're only following links:
Your quick access:
My Comfort Log-in »
My Profile »
My bookings »
Change password »
airberlin newsletter »
When I try to enter any of these links, I'm transferred to another site requesting username and password.
Do you have access to your account?
I've been trying since yesterday to log in to my TB account and can't do it. I tried on three different browsers and result is always the same. Once I put my username and password and press "log in", the "small" account page in red upper corner appears as usually but without my name and without amount of miles. There're only following links:
Your quick access:
My Comfort Log-in »
My Profile »
My bookings »
Change password »
airberlin newsletter »
When I try to enter any of these links, I'm transferred to another site requesting username and password.
Do you have access to your account?
Dec 7, 2016, 12:18 pm
#2
Join Date: Aug 2004
Location: FRA
Programs: LH SEN, AB Gold
Posts: 96
Samw
Same here....
Hi,
I've been trying since yesterday to log in to my TB account and can't do it. I tried on three different browsers and result is always the same. Once I put my username and password and press "log in", the "small" account page in red upper corner appears as usually but without my name and without amount of miles. There're only following links:
Your quick access:
My Comfort Log-in »
My Profile »
My bookings »
Change password »
airberlin newsletter »
When I try to enter any of these links, I'm transferred to another site requesting username and password.
Do you have access to your account?
I've been trying since yesterday to log in to my TB account and can't do it. I tried on three different browsers and result is always the same. Once I put my username and password and press "log in", the "small" account page in red upper corner appears as usually but without my name and without amount of miles. There're only following links:
Your quick access:
My Comfort Log-in »
My Profile »
My bookings »
Change password »
airberlin newsletter »
When I try to enter any of these links, I'm transferred to another site requesting username and password.
Do you have access to your account?
Last edited by plett; Dec 7, 2016 at 12:19 pm Reason: Typo
Dec 7, 2016, 12:39 pm
#4
Join Date: May 2016
Location: Flying between BER, ZRH, EZE, COR
Programs: LH SEN, UA 1K, A3*G, AR Platino, BA Gold
Posts: 113
They tried to Update their Software but failed. They said, the website will run again by the weekend (they said the same thing with their app, into which you can't log in for the past 2-3 months...
).
Currently you cannot book any award flights, nor can the help desk access your account.
).Currently you cannot book any award flights, nor can the help desk access your account.
Dec 7, 2016, 2:07 pm
#5
Join Date: Jun 2016
Location: Tokyo, Japan
Programs: DL Platinum (ST+), JL JGC (ows), NH SFC (*AG)
Posts: 104
They tried to Update their Software but failed. They said, the website will run again by the weekend (they said the same thing with their app, into which you can't log in for the past 2-3 months... ).
Currently you cannot book any award flights, nor can the help desk access your account.
).Currently you cannot book any award flights, nor can the help desk access your account.
Dec 8, 2016, 12:09 am
#7
Join Date: Jun 2016
Location: Tokyo, Japan
Programs: DL Platinum (ST+), JL JGC (ows), NH SFC (*AG)
Posts: 104
It's a shame, too. airberlin has some issues, but if they could get their act together, they might have a chance at becoming profitable. And wasn't topbonus bought by Etihad anyway? How is Etihad not able to make things work?
Dec 8, 2016, 4:08 am
#8
Join Date: Jan 2009
Location: BER
Posts: 512
Have you ever experienced the handling of irrops with Etihad? That should answer all your questions.
Logging in is possible currently. Some miles that had already posted are missing again, I guess I'll have to claim them next week, when everything is hopefully back to normal.
Logging in is possible currently. Some miles that had already posted are missing again, I guess I'll have to claim them next week, when everything is hopefully back to normal.
Dec 8, 2016, 4:20 am
#9
Join Date: Jun 2016
Location: Tokyo, Japan
Programs: DL Platinum (ST+), JL JGC (ows), NH SFC (*AG)
Posts: 104
Have you ever experienced the handling of irrops with Etihad? That should answer all your questions.
Logging in is possible currently. Some miles that had already posted are missing again, I guess I'll have to claim them next week, when everything is hopefully back to normal.
Logging in is possible currently. Some miles that had already posted are missing again, I guess I'll have to claim them next week, when everything is hopefully back to normal.
Yea, I was able to log back in, as well, and same about missing miles.
BTW, does anyone know if topbonus status miles over 100,000 for platinum rollover? I gained about 13,000 over 100,000 following my last trip, and that's what it's showing as rollover status miles (kinda like on DL) on my profile, I think...
Dec 8, 2016, 8:24 pm
#10
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Dec 8, 2016, 10:19 pm
#11
Join Date: Jun 2016
Location: Tokyo, Japan
Programs: DL Platinum (ST+), JL JGC (ows), NH SFC (*AG)
Posts: 104
Well, if you are Gold, you get 1.5x the redeemable and status miles on all airberlin and Etihad flights, and they have sent me multiple offers just this year for double status miles. When I hit about 80,000 status miles, I got an email saying, "You're so close to Platinum, so how about double status miles on your next trip on airberlin to help you".
Dec 9, 2016, 2:04 am
#12
Join Date: Jan 2009
Location: BER
Posts: 512
Especially the earnings for long-haul C (175-250%) and short-haul Y (100% with 1000 minimum) and the nice 50% and 75% bonus for Gold and Platinum respectively make it rather easy, depending on your travel pattern. I am confident that many Platinums earn their status solely within Europe (e.g. 23 return trips in Y flex or 34 in Y classic; both includes 50% Gold bonus).
Dec 9, 2016, 11:12 am
#13
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
Yeah, I just keep getting the message:
Adjustments of the topbonus website for the U.S. market
Thank you for visiting the topbonus website. Due to major adjustments, the topbonus website is currently inaccessible from the United States.
Adjustments of the topbonus website for the U.S. market
Thank you for visiting the topbonus website. Due to major adjustments, the topbonus website is currently inaccessible from the United States.
Dec 10, 2016, 5:38 pm
#14
Join Date: Jun 2016
Location: Tokyo, Japan
Programs: DL Platinum (ST+), JL JGC (ows), NH SFC (*AG)
Posts: 104
They just can't seem to get it worked out, can they...
Dec 12, 2016, 6:20 pm
#15
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
