Dec 11, 2016, 11:32 pm
Last edit by: miamiflyer8
UPDATE DEC 12th 2016
New conditions for retaining matched status with AB:
If you are a member of another Frequent Flyer Program, you can match your status and receive the topbonus status card for 12 months for free.
Within 6 months, you are required to collect either 10.000 status miles or 10 flight segments, in order to maintain your Silver Card until the 12th month.
Within 6 months, you are required to collect either 20.000 status miles or 25 flight segments, in order to maintain your Gold Card until the 12th month.
New conditions for retaining matched status with AB:
If you are a member of another Frequent Flyer Program, you can match your status and receive the topbonus status card for 12 months for free.
Within 6 months, you are required to collect either 10.000 status miles or 10 flight segments, in order to maintain your Silver Card until the 12th month.
Within 6 months, you are required to collect either 20.000 status miles or 25 flight segments, in order to maintain your Gold Card until the 12th month.
Get your status matched on oneworld with air berlin
Dec 3, 2015, 2:07 am
#106
Join Date: Oct 2009
Location: CAN
Programs: TK*S, KF Gold, Marriot Gold, Hilton Gold
Posts: 282
This is the message I received in March
On Tue, Mar 24, 2015 at 5:06 PM, topbonus Service-Team <
[email protected]> wrote:
Dear Mr ,
thank you for your status match request. You will receive your topbonus
Gold Card in 14 days per post.
Please note that you will automatically receive a topbonus Classic Card
(red) when you a part of a new enrolement for the topbonus Program, your
new status card is available in a separate letter.
Do you already own the airberlin Visa Card?
Collect everyday by shopping, online shopping and travel more valuable
award and status miles.
The Best: For Gold members the airberlin Visa Card is even free!
Order now the airberlin Visa Card and safe your next topbonus status:
http://www.airberlin.com/site/tb/pro...d.php?LANG=deu
Best regards,
Ms. K. Beck
Your topbonus Team
[email protected]> wrote:
Dear Mr ,
thank you for your status match request. You will receive your topbonus
Gold Card in 14 days per post.
Please note that you will automatically receive a topbonus Classic Card
(red) when you a part of a new enrolement for the topbonus Program, your
new status card is available in a separate letter.
Do you already own the airberlin Visa Card?
Collect everyday by shopping, online shopping and travel more valuable
award and status miles.
The Best: For Gold members the airberlin Visa Card is even free!
Order now the airberlin Visa Card and safe your next topbonus status:
http://www.airberlin.com/site/tb/pro...d.php?LANG=deu
Best regards,
Ms. K. Beck
Your topbonus Team
From: topbonus Serviceteam [mailto:[email protected]]
Sent: December 03, 2015 4:49 PM
Subject: Re: Re: Re: Status match
Dear Mr ,
you are trying to illegally getting a new status, please refrain from further adjust Status Match Requests.
That is why we have also deleted your status.
Best regards,
Mr. F. Bergmann
Your topbonus Team
Sent: December 03, 2015 4:49 PM
Subject: Re: Re: Re: Status match
Dear Mr ,
you are trying to illegally getting a new status, please refrain from further adjust Status Match Requests.
That is why we have also deleted your status.
Best regards,
Mr. F. Bergmann
Your topbonus Team
Dec 4, 2015, 1:06 am
#111
Join Date: Oct 2009
Location: CAN
Programs: TK*S, KF Gold, Marriot Gold, Hilton Gold
Posts: 282
I was receiving monthly mails till about June and that seems to be about the same time when they enacted the new policy which states those who are requesting a status match must be residents of Germany, Austria or Switzerland. But even though I was matched much before the policy came into place they must have gone back to the old accounts and those who had overseas addresses had their accounts closed.
It wasn't until November when I was booking travel for Europe and trying to link my topbonus account to my reservation it wouldn't work
On Nov 10, 2015 9:13 AM, wrote:
Dear Sir/Maam,
I am unable to logon to my topbonus account, and I have upcomming travel
to Europe in which I am trying to link my topbonus account to my itinerary
but it is not succesful.
Upon phoning to the topnous call center I have been informed that my
account number is no longer visible.
Please advise me
Dear Sir/Maam,
I am unable to logon to my topbonus account, and I have upcomming travel
to Europe in which I am trying to link my topbonus account to my itinerary
but it is not succesful.
Upon phoning to the topnous call center I have been informed that my
account number is no longer visible.
Please advise me
Anmerkung von : [F. Bergmann] ([email protected])
Von:
Gesendet: Do 19. Nov 2015, 07:29:32
An: [email protected]
Betreff: Re: Status match // tb13627
Reminder please see below
How do I access my account?
Von:
Gesendet: Do 19. Nov 2015, 07:29:32
An: [email protected]
Betreff: Re: Status match // tb13627
Reminder please see below
How do I access my account?
From: topbonus Serviceteam [mailto:[email protected]]
Sent: November 30, 2015 3:49 PM
To:
Subject: Re: Re: Status match / / tb13627
Dear Mr
this number and your name is not assigned in our system.
Best regards,
Mr. F. Bergmann
Your topbonus Team
Sent: November 30, 2015 3:49 PM
To:
Subject: Re: Re: Status match / / tb13627
Dear Mr
this number and your name is not assigned in our system.
Best regards,
Mr. F. Bergmann
Your topbonus Team
Anmerkung von : [F. Bergmann] ([email protected])
Von:
Gesendet: Mo 30. Nov 2015, 09:06:16
An: [email protected]
Betreff: Re: Re: Status match / / tb13627
Hi
Please find attached this card was issued to me in March 2015
Von:
Gesendet: Mo 30. Nov 2015, 09:06:16
An: [email protected]
Betreff: Re: Re: Status match / / tb13627
Hi
Please find attached this card was issued to me in March 2015
Dec 4, 2015, 1:14 am
#112
Join Date: Apr 2012
Posts: 74
Thats really strange!
I hope you asked them in what way they think that your trying to obtain an "illegal" status? IMHO they should at least explain and even restore your account, since the policy wan't there at that time.
keep us updated
I hope you asked them in what way they think that your trying to obtain an "illegal" status? IMHO they should at least explain and even restore your account, since the policy wan't there at that time.
keep us updated
Dec 4, 2015, 9:46 am
#113
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
I found the AB team to very abrubt, I sent in match requests for some family members before the change in policy. It took them months to reply and finally they denied based on the new policy. When I asked to reconsider based on the policy at the time I sent in the orignal request I just got a harsh no, this is final
Its their program, their rules, but they should just stick with it and honor as stated... No loss for me but also havent booked a trip with AB since. YMMV
Its their program, their rules, but they should just stick with it and honor as stated... No loss for me but also havent booked a trip with AB since. YMMV
Dec 9, 2015, 2:55 pm
#114
Join Date: Nov 2009
Programs: QF WP, QR GOLD, TK GOLD, EY GOLD, AF/KLM GOLD
Posts: 392
Mr. F. Bergmann seems to be on a power trip at the moment. I sent in a request earlier this month with a german address and the requested photos (again) of my Alitalia and Amigo Brasil status, sent those and was then asked to send in ACTUAL photos (not screenshots or account statements). Fair enough, sent those and got a response to send a passport copy. Sent that too but then got a response to send in PROOF OF GERMAN address.. I've received my initial Airberlin Top bonus card is that not proof enough?
Finally, got a response yesterday saying:
Dear Mr zainman
please refrain from further adjust status Match Requests.
Otherwise, we will delete your account.
If you send us no original evidence of your residence we can not match you.
Have a good day.
Kind regards
Mr. F. Bergmann
Service Team airberlin group
This person clearly needs to learn to communicate better. I have only sent in ONE status match request, everytime he has emailed me I have only responded back. Why he thinks that counts as ADDITIONAL requests is beyond me.
FWIW, I've taken a screenshot and tweeted to AirBerlin. I have QF gold so I'll be fine if Airberlin DELETE my account?!?!
Finally, got a response yesterday saying:
Dear Mr zainman
please refrain from further adjust status Match Requests.
Otherwise, we will delete your account.
If you send us no original evidence of your residence we can not match you.
Have a good day.
Kind regards
Mr. F. Bergmann
Service Team airberlin group
This person clearly needs to learn to communicate better. I have only sent in ONE status match request, everytime he has emailed me I have only responded back. Why he thinks that counts as ADDITIONAL requests is beyond me.
FWIW, I've taken a screenshot and tweeted to AirBerlin. I have QF gold so I'll be fine if Airberlin DELETE my account?!?!
Dec 9, 2015, 4:31 pm
#115
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Seems to me that dear old Mr. F. Bergmann has got a serious attitude problem. Come to think of it, the whole of airberlin's customer services seems to be going through a bad patch at the moment.
Dec 9, 2015, 6:04 pm
#116
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC35K, AS MVP, WS Gold, ITA EP, Marriott Plat, Hyatt-Explorist, IHG Diamond
Posts: 2,019
Mr. F. Bergmann seems to be on a power trip at the moment. I sent in a request earlier this month with a german address and the requested photos (again) of my Alitalia and Amigo Brasil status, sent those and was then asked to send in ACTUAL photos (not screenshots or account statements). Fair enough, sent those and got a response to send a passport copy. Sent that too but then got a response to send in PROOF OF GERMAN address.. I've received my initial Airberlin Top bonus card is that not proof enough?
Finally, got a response yesterday saying:
Dear Mr zainman
please refrain from further adjust status Match Requests.
Otherwise, we will delete your account.
If you send us no original evidence of your residence we can not match you.
Have a good day.
Kind regards
Mr. F. Bergmann
Service Team airberlin group
This person clearly needs to learn to communicate better. I have only sent in ONE status match request, everytime he has emailed me I have only responded back. Why he thinks that counts as ADDITIONAL requests is beyond me.
FWIW, I've taken a screenshot and tweeted to AirBerlin. I have QF gold so I'll be fine if Airberlin DELETE my account?!?!
Finally, got a response yesterday saying:
Dear Mr zainman
please refrain from further adjust status Match Requests.
Otherwise, we will delete your account.
If you send us no original evidence of your residence we can not match you.
Have a good day.
Kind regards
Mr. F. Bergmann
Service Team airberlin group
This person clearly needs to learn to communicate better. I have only sent in ONE status match request, everytime he has emailed me I have only responded back. Why he thinks that counts as ADDITIONAL requests is beyond me.
FWIW, I've taken a screenshot and tweeted to AirBerlin. I have QF gold so I'll be fine if Airberlin DELETE my account?!?!
Anyway, I got my AB status last year October from Gulf Air Gold. It was before the new rule. Used it for all my BA redemption in HKG when taking CX Y class. I was surprised that they did a softlanding from Gold to Silver for me, now I still have 1 year to enjoy the Priority Check in for OW flights. ^
Dec 10, 2015, 12:18 pm
#118
Join Date: Apr 2012
Location: LON, ATH
Programs: A3*G, BA Gold, OA Gold (in memoriam), Hertz #1 Gold
Posts: 548
Dec 10, 2015, 12:19 pm
#119
Join Date: Apr 2012
Location: LON, ATH
Programs: A3*G, BA Gold, OA Gold (in memoriam), Hertz #1 Gold
Posts: 548
btw, i never received a physical card in my swiss address (well my cousins address) but my status match has actually been processed and actually worked when I flew BA on an award ticket