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FlyerTalk Forums Thread Wiki: EU 261/2004 Compensation with AirBerlin
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Old Jun 29, 17, 10:07 am   #91
  
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I had a reasonable experience recently. First, completely canned email showing no understanding of what I wrote. After a complaint, a very quick payout. No vouchers talk.
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Old Jun 29, 17, 11:26 am   #92
  
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Complained online via the web form. Got a response in about ten days asking for my bank details. Paid out 5 days later. No issues at all.
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Old Jul 17, 17, 2:31 pm   #93
  
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Quote:
Originally Posted by Wozza2404 View Post
Complained online via the web form. Got a response in about ten days asking for my bank details. Paid out 5 days later. No issues at all.
Can you please provide a link to the form? Need to submit a claim for a party of 9 that reached our final destination >6 hours late, but cannot find the form anywhere, which I assume they do on purpose. Thanks!
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Old Jul 18, 17, 3:08 am   #94
  
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https://www.airberlin.com/en/feedback/complaint
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