Jun 13, 2016, 7:05 am
EU 261/2004 Compensation with AirBerlin
Jun 2, 2016, 11:08 am
#47
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This is co-called trip in vain. You ought to be entitled to a refund of your entire ticket and retuned to your point of origin. But, that won't happen. I am also certain that if your ticket is repriced, the refund for the skipped segments will be close to EUR 0.
Good luck on this one.
Good luck on this one.
Jun 2, 2016, 1:17 pm
#49
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Agreeing with all of the above. Horrible customer service - on the ground at DUS and via email afterwards ("nasty" would be a good term to use). Keep fighting. I cut and pasted my original request for over and over adding verbiage to update the status. e.g., I will not accept a voucher for "X."
Cheers -
Cheers -
Jun 3, 2016, 8:12 am
#50
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
Can you recommend one? (I will email AB customer service first, but they have been pretty much ignoring me in similar situations in the past).
Jun 6, 2016, 9:34 am
#52
Join Date: Jun 2016
Location: VST
Programs: BAEC Bronze, KL FB Ivory, SK EB Basic, FI Saga, DY Reward, HHonors Gold, Hertz 5*, Avis Pref
Posts: 41
...and another EU261 claim
How long does their customer services have (officially) to reply to a EU261 claim? I missed my connection at TXL last week leading to an 11 hour delay home... which, despite them paying for the hotel/rebooking, entitles me to claim under EU261 as I understand it (technical problem lifting from KRK). So I put my claim in evening after getting home through their complaints/"concern" form which was the only legitimate way to say to AB I wanted to make an EU261 claim.
Lurking here, I have noticed AB play fast and loose with the regs, but want to know how long I should wait before litigating/involving a third party claims firm?
Lurking here, I have noticed AB play fast and loose with the regs, but want to know how long I should wait before litigating/involving a third party claims firm?
Last edited by 0415Z again...; Jun 6, 2016 at 9:35 am Reason: Spelling
Jun 16, 2016, 10:09 am
#54
Join Date: Mar 2012
Posts: 229
I have had several quite disappointing experiences with AB too. I am handing over my cases to user KEXBOX who is a German lawyer and handled my case very good. Fast, good communication and the best is: AB always paid upon my claims and so they also had to pay for Kexbox. This is different co euclaim & others who ask for a part of your money for their work. With clear cases and reachable airlines, a lawyer is my first choice.
Jul 9, 2016, 4:24 am
#55
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
It turned out that it was unnecessary. AB agreed to full fare refund. I am awaiting the money. I believe that in this case compensation was not due (the cause was bad weather in TXL)
Jul 26, 2016, 9:05 am
#56
Join Date: Jun 2011
Posts: 18
48 hr delay
My first leg flight was late on arrival so ended up at DUS 1.5 hr later than scheduled and missed connecting flight. So they reticketed my 2nd leg for the same flight leaving the next day. However that flight was first delayed by 2 hrs due to technical issues and then ultimately cancelled. So once again reticketed and finally landed at my destination 48 hrs later. Is the max compensation 600€ even though they messed up twice?
Aug 12, 2016, 12:44 am
#58
Join Date: Sep 2015
Posts: 6
For all those fighting AB for EC261 compensation, there have been some recent updates to this long-running thread on the BA page which might be worth reading ...... http://www.flyertalk.com/forum/british-airways-executive-club/1710722-air-berlin-vs-ec261-mods-pls-don-t-move-yet.html
Aug 12, 2016, 5:58 am
#59
Join Date: Nov 2005
Programs: Flying Blue Gold, Air Berlin Gold, Etihad Silver (bad move)
Posts: 420
Agreeing with all of the above. Horrible customer service - on the ground at DUS and via email afterwards ("nasty" would be a good term to use). Keep fighting. I cut and pasted my original request for over and over adding verbiage to update the status. e.g., I will not accept a voucher for "X."
Cheers -
Cheers -
Hate saying it but I agree that the best thing is to sign your case over to a specialist lawyer. Tons of adverts for them will pop up if you google. You forego 25% of your compensation but it does get the right result.
As an aside, I hope we are all doing everything we can to let people know of their rights on social media etc. Far too many airlines get away with denying newbies who then simply give up.
My last issue with AF and Delta was a slam dunk on paper, but only got sorted after a letter to the airline from a member of the European Parliament
Shouldn't be that difficult though.
Aug 21, 2016, 10:44 am
#60
Join Date: Jun 2011
Posts: 18
48 delay offer
So airberlin finally got back to me with a 100 euro voucher offer. 
I replied with a letter of action and they basically said go ahead. So I don't know if I should try LBA, fill out a Mahnbescheid, or just go straight to small claims. I'm based in the US so not sure if I file here or in Germany. Euclaim's fee seems high and the other thread basically recommended actions for UK based ppl.
I replied with a letter of action and they basically said go ahead. So I don't know if I should try LBA, fill out a Mahnbescheid, or just go straight to small claims. I'm based in the US so not sure if I file here or in Germany. Euclaim's fee seems high and the other thread basically recommended actions for UK based ppl.