airberlin sucks
Sep 2, 2013, 5:28 am
#1
Original Poster
Join Date: Sep 2013
Programs: Delta Platinum, AA Advantage, Flying Blue, Topbonus
Posts: 2
airberlin sucks
I've been searching around the web and am amazed at the number of posts on various forums, on Facebook and on Twitter about airberlin losing baggage and doing nothing to help their passengers find it or get reimbursement. How can all of us who have had a terrible experience with airberlin band together and make them do something?
See my blog post below which lays out how poorly they responded to my husband's lost luggage.
Why I'll Never Fly airberlin Again: Getting Customer Experience Right and Getting It Oh So Wrong
http://marbusto.blogspot.com/2013/09...lin-again.html
See my blog post below which lays out how poorly they responded to my husband's lost luggage.
Why I'll Never Fly airberlin Again: Getting Customer Experience Right and Getting It Oh So Wrong
http://marbusto.blogspot.com/2013/09...lin-again.html
Sep 2, 2013, 9:44 am
#2
Join Date: Feb 2009
Posts: 2
Good luck on this . my and my two daughters luggage was lost last June 6th on the way to Paris. for three days we had nothing .. the numbers i was given I was put on hold and no one ever picked up. by the time it was all over I had $60 worth of hotel calls. Spent about $350 on clothes and other gear. after a month i heard from them asking for info and receipts which I sent to them 6 weeks later I have not heard back from them even though I have sent many emails
Sep 23, 2013, 7:34 pm
#4
Join Date: Aug 2012
Location: N/A
Programs: UA 1K HH Diamond, SPG Platinum
Posts: 192
Sep 23, 2013, 8:30 pm
#5
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Join Date: Oct 2011
Location: Anywhere I need to be.
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Posts: 16,046
Oct 13, 2013, 4:39 pm
#6
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
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and 
Oct 17, 2013, 6:59 am
#8
Join Date: Jan 2005
Location: San Diego
Programs: Marriott Rewards Silver Elite, AA Lifetime Plat 4.5M, DL Medallion Lifetime Silver, DL MillionMiler
Posts: 1,263
We flew AB last April DUS-LAX up front and it was the worst "elite" service we have ever experienced on a Transatlantic route. Service was poor, seating was miserable, IFE didn't function properly, lavatory was a mess. No more AB for us; We'll try IB next time. We had been looking forward to the AB experience. It was a genuine "experience" IMHO.
Oct 17, 2013, 2:27 pm
#9
Join Date: Aug 2013
Location: SFO
Programs: UA 1K, Hilton Gold, Marriott Gold, SPG Gold, Hertz PC
Posts: 211
Is AB really that bad? I'm most likely going to fly with them for the first time on my trip next month (via MUC-TXL-VIE) and I'm a little nervous after reading all the experiences people had with lost luggage. Is this mainly an ex-TXL issue?
FWIW, I will be carrying a regular duffel bag. Do I have to still check that in if it's slightly overweight? I don't think I will bring more than 8 kg but it may go over if I buy gifts for family and friends.
FWIW, I will be carrying a regular duffel bag. Do I have to still check that in if it's slightly overweight? I don't think I will bring more than 8 kg but it may go over if I buy gifts for family and friends.
Oct 17, 2013, 3:17 pm
#10
Join Date: Nov 2004
Location: TXL, ROC
Programs: AB Plat (OWE), AY Silver (OWR)
Posts: 472
No. I have switched most of my intra-European travel from LH to AB this year and didn't have any major issues with them. Lines at check-in can be somewhat longer as they tend not to have as many desks. OTOH, inflight service in Y is just a little nicer than usual. My only l/h with them in Y so far was to AUH and that was better than expected - your usual Y seat but with a far better IFE system than LH has. Check-in at DUS is more than swift (never had to wait more than 2 minutes there) and miles credit promptly, sometimes while you're still in the air. In C/J you pay less for a product that also is inferior to most legacy carriers' - but I guess that's fair. AB is getting a new seat, though, that at the moment is mostly used on routes to/from AUH but will probably be phased in over time and equals LX's seat.
Oct 20, 2013, 6:56 pm
#13
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Oct 20, 2013, 7:03 pm
#14
Join Date: Apr 2013
Programs: Aadvantage Platinum, Marriott Gold
Posts: 73
I have been on AB numerous times, both in front and back.
I have never had any problems. The service was consistent, the luggage arrived, absolutely nothing to complain about.
Things can happen with all airlines (for example lost luggage) and my experience on other airlines shows that none of them are especially wonderful at dealing with it.
I would fly AB anytime, given the schedules and price are good.
I have never had any problems. The service was consistent, the luggage arrived, absolutely nothing to complain about.
Things can happen with all airlines (for example lost luggage) and my experience on other airlines shows that none of them are especially wonderful at dealing with it.
I would fly AB anytime, given the schedules and price are good.
