When I tried checking in at the kiosk, an error poppped up and it told me to go to the counter for assistance. So I went over to the counter thinking the kiosk was broken and then the check in agent put a stern look on her face and called over another person (supervisor, I think). She looked even sterner and immediately asked me for ID (uhoh!). I tried to make the play pretending that my workmate booked this for me and must have entered his name in the wrong fields by mistake, but of course she wasn't having a bar of it.
From what you described it seems as if there was a red flag in the system under your friends name (unless of course the kiosks were actually broken or there were delays/cancellations of that flight). Maybe he has been caught doing this before. I'd say the most that NZ would do is deny boarding. Technically they could take away someone's airpoints account and thus related status under the airpoints T & C's, but this seems unlikely as your friend hasn't been caught knowingly defrauding the airpoints system...then again who knows. NZ works in mysterious ways.
From what you described it seems as if there was a red flag in the system under your friends name (unless of course the kiosks were actually broken or there were delays/cancellations of that flight). Maybe he has been caught doing this before. I'd say the most that NZ would do is deny boarding. Technically they could take away someone's airpoints account and thus related status under the airpoints T & C's, but this seems unlikely as your friend hasn't been caught knowingly defrauding the airpoints system...then again who knows. NZ works in mysterious ways.
Thanks NZ_Flyer, they didn't let me travel, as expected, but I was just happy that they didn't say anything about penalising my mate or anything. Maybe they're trying to give him a bit of a warning before doing anything serious.
$1* one-way fares to Australia (*plus airport and government costs)
Hopefully this offer lets you forgive me for emailing you so often.
The first rule of talking to your database is don't talk to them too often. When companies are constantly emailing me with "exciting news" that isn't, well it gets my goat. So I feel a bit stupid sending you a third email in a week.
However, seeing as we are now putting up a bunch of $1* one-way fares (*plus all those pesky airport and government costs) to Australia tomorrow I also figured that you'd be really annoyed if I didn't tell you about it. Emails like this one are probably the only reason you signed up to our database in the first place.
In other news, today I learnt that all swans in England are the property of the Queen.
P.S. I would also like to say sorry for falling asleep at my desk and failing to send out today's grabaseat email alert.
I have emailed my complaint in to grabaseat. Its easyer booking a sale fare on Jetstar than it is on NZ. I would suggest everyone that saw it go straight to sold out emails NZ.
Programs: NZ Silver & Koru, QF Bronze, UA Member, Velocity Red. (Just a smidgeon of status!)
Posts: 291
Quote:
Originally Posted by cavemanzk
I have emailed my complaint in to grabaseat. Its easyer booking a sale fare on Jetstar than it is on NZ. I would suggest everyone that saw it go straight to sold out emails NZ.
is there a specific email address to use?
Is anyone game to complain to FairGo, would make an interesting story - but pronto as they are off air in two shows?
