RU Upgrades on AIRNZ flights
Aug 9, 2017, 5:29 am
#1
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
RU Upgrades on AIRNZ flights
Trying to do a TT upgrade online ...last two nights the system says it is temporary unavailable....(this is a gifting a TT to another elite)
Anyone else with this problem ?
Anyone else with this problem ?
Aug 9, 2017, 12:35 pm
#2
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,115
You will need to call and get it lodged manually.
Aug 9, 2017, 4:02 pm
#3
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
The system won't be offline. It will fail and display this for a number of reasons incl (but not limited to) PNR's that have in some cases been booked by a travel agents and those that include domestic US flights. There are also a number of other scenarios.
You will need to call and get it lodged manually.
You will need to call and get it lodged manually.
the message is
"We're sorry, upgrade requests are temporarily unavailable. Please try again shortly."
Aug 9, 2017, 4:17 pm
#4
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,115
This can occur for a myriad of reasons - the two main ones are listed above. Call Air NZ and they'll lodge it for you on the phone.
Aug 10, 2017, 3:18 pm
#5
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
Timely advice, thanks for this - my wife is having the same issue with trying to lodge a short haul RU. Will tell her to get on the phone.