How much are NZ Airpoints worth?
May 22, 2017, 12:43 am
#16
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,116
I'd actually called to unstick a *A number from my booking (redemption booking through that *A FFP) and put in another non-NZ *G number instead. The primary call agent couldn't get the FFP number to unstick and I mentioned I'd been able to do it through the premium team before; she put me through. The premium agent then proactively offered to put my *G in number as FQTS and leave my FFP number as FQTV. Since this was what I was used to I didn't give it a second thought - I hadn't realised the rules had changed.
Don't know if the fact that NZ uses its own proprietary booking system, rather than an Amadeus product, has anything to do with the fact that it still can support FQTS/FQTV?
Don't know if the fact that NZ uses its own proprietary booking system, rather than an Amadeus product, has anything to do with the fact that it still can support FQTS/FQTV?
Seems a little confusing with people saying it's still working and others saying it's not.
May 22, 2017, 2:11 am
#17
Join Date: Dec 2015
Posts: 367
As I alluded to in an earlier post it wouldn't surprise me if the CSR who said it could no longer be done just didn't know how to do it or what it was for - then the second staff member who also wasn't sure just agreed with the first. The report that someone had it done very recently is more likely indicative that nothing has changed. I think part of the problem is that HVCs seem to only get Premium team sometimes these days - there is a high chance of diversion to 'Premium overflow' or a normal CSR who may have no idea of something the Premium team are very familiar with or something that can only be done by Premium Team.