Seat in PE HKG to AKL would not recline
Sep 26, 2016, 8:45 pm
#1
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
Seat in PE HKG to AKL would not recline
I had a seat in PE HKG to AKL that would not recline
The crew tried hard to fix it but they could not fix it
Is there any precedent for compensation ?
oes it make any difference that the ticket was a airpoints upgrade ?
The crew tried hard to fix it but they could not fix it
Is there any precedent for compensation ?
oes it make any difference that the ticket was a airpoints upgrade ?
Sep 27, 2016, 8:37 pm
#4
Join Date: May 2008
Location: MSP
Programs: DL Plat, NZ Elite, QF Plat
Posts: 1,776
I've had an issue in the past where I used APD to upgrade to J on a 772 and on the day it was subbed to a 767. I emailed Air NZ (flightcomment at airnz dot co dot nz) and they refunded just under half of the APD. So if they did that just for receiving the same class of service but an inferior product, I'd imagine they'd be fair enough for having a product that didn't work.