Testing my loyalty
Sep 21, 2016, 12:15 am
#46
Join Date: Sep 2016
Programs: Air NZ Gold,SQ Krisflyer, Qantas bronze. Accor hotels.
Posts: 19
Well on Sunday night there was a little triangle over the upgrade fare, in one corner, saying the word 'Deal', and the price itself was in bold type. As if to emphasise the 'deal'.
Sep 21, 2016, 2:52 am
#47
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,112
The simple explanation for your situation is explained above. Fares are not confirmed until paid for, so throughout the booking process anybody else could book a fare and make it unavailable. I've had this happen to me so many times that it's become an annoyance, but the reality is there isn't anything that can be done to change it. That's just how the booking engine works, and changing it so fares were held would open up a whole big can of worms.
Sep 21, 2016, 3:29 am
#48
Join Date: Apr 2016
Posts: 778
Yeah, this is a regular promotional fare. I get these all of the time when searching. They typically have limited numbers of seats. These usually give a reasonable discount over list fares but better fares can still sometimes be found elsewhere.
Sep 21, 2016, 9:44 am
#49
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum (LTS), VA Platinum
Posts: 1,672
I wonder if this upgrade offer is a variable thing? Didn't get anything clicking through. Must be. It just seems weird to do this when you've got a) seats for cash b) RUs c) one ups ....although a set cash price is probably more profitable than the other options.
EDIT: Colours - just to clarify, are you referring to the little purple triangles within the fare boxes of PE or BP? (That would change what I'm envisioning!)
Last edited by NZbutterfly; Sep 21, 2016 at 9:49 am
Oct 7, 2016, 10:03 pm
#50
Join Date: Sep 2016
Programs: Air NZ Gold,SQ Krisflyer, Qantas bronze. Accor hotels.
Posts: 19
Thought you all would appreciate this update: Air NZ has kindly refunded me the difference between the $816 upgrade offer that I saw and assumed I would get, and the $1500 that the system said was the new fare at the 'review and pay' stage of the booking. Very good of them to do that. End of story.