Confused: Technical Airpoints Question
Aug 31, 2015, 3:47 pm
#1
Original Poster
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
Confused: Technical Airpoints Question
Hi all,
I am confused by an email conversation I have had with Airpoints (this was in follow up to another issue they were helping me with).
I booked three individual legs (NOT as a connecting flight) yet have been credited as only two, they show it as a connection. i am confused by their answer (not saying its wrong, i just dont get it). So is it correct that if you book a multi journey they credit it as one leg?
My routing was CHC-WEL (meeting in Wellington) WEL-AKL (meeting in Auckland) AKL-CHC. So three legs earning should earn three lots of points right? All on separate flights.
Correspondence as follows:
Dear Air NZ Rep
....
Also, could you please look into the earning on a flight I took on Friday, itinerary attached.
I booked a multistop to attend a meeting in Wellington and then Auckland, back the same day to Christchurch.
However, weirdly the two legs CHC-WEL and WEL-AKL have credited as a single flight, which on the face of it seems incorrect.
Thanks
Oranjemakker
Air NZ Reply
Dear Oranjemakker
Thank you for your reply.
I have reviewed your recent accruals from Christchurch to Auckland and I can confirm that you have accrued the correct amount of Airpoints Dollars and Status Points. Flights are calculated from Origin to Destination based on a one way journey, therefore you have accrued it as a Christchurch to Auckland journey.
This is also calculated using the booking class of travel for the sector in which has the greatest distance. As Wellington to Auckland is the greater sector, this has been calculated using the booking class 'Q':
I am confused by an email conversation I have had with Airpoints (this was in follow up to another issue they were helping me with).
I booked three individual legs (NOT as a connecting flight) yet have been credited as only two, they show it as a connection. i am confused by their answer (not saying its wrong, i just dont get it). So is it correct that if you book a multi journey they credit it as one leg?
My routing was CHC-WEL (meeting in Wellington) WEL-AKL (meeting in Auckland) AKL-CHC. So three legs earning should earn three lots of points right? All on separate flights.
Correspondence as follows:
Dear Air NZ Rep
....
Also, could you please look into the earning on a flight I took on Friday, itinerary attached.
I booked a multistop to attend a meeting in Wellington and then Auckland, back the same day to Christchurch.
However, weirdly the two legs CHC-WEL and WEL-AKL have credited as a single flight, which on the face of it seems incorrect.
Thanks
Oranjemakker
Air NZ Reply
Dear Oranjemakker
Thank you for your reply.
I have reviewed your recent accruals from Christchurch to Auckland and I can confirm that you have accrued the correct amount of Airpoints Dollars and Status Points. Flights are calculated from Origin to Destination based on a one way journey, therefore you have accrued it as a Christchurch to Auckland journey.
This is also calculated using the booking class of travel for the sector in which has the greatest distance. As Wellington to Auckland is the greater sector, this has been calculated using the booking class 'Q':
Aug 31, 2015, 4:12 pm
#3
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
Yeah I have had similar experiences and they claimed it was allowable under the "journey" clause. This was an international trip, using LAX as a stopover. It was the decision that made me not renew GE, needed those US flights to retain, and I began the slide down to just Jade, over a 7 year period, as I stayed away from NZ and *A.
Aug 31, 2015, 4:44 pm
#4
Join Date: Nov 2011
Location: SYD
Programs: QF LTG, VASG, NZ*S, OZD, IHG SpireAMB, HHD
Posts: 1,421
If you book any two flights on NZ on the same day in the same direction on the same ticket, NZ treat is as one flight from start to end. It is stupid, but they have been doing that for ages.
Aug 31, 2015, 6:24 pm
#5
Original Poster
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
So I should have booked different PNRs...or with the new earning system based on spend, does it matter?
Sep 1, 2015, 5:35 am
#7
Join Date: Sep 2014
Location: Auckland - New Zealand
Programs: NZ*G,Accor-Gold
Posts: 232
Sep 1, 2015, 2:32 pm
#8
Join Date: Nov 2011
Location: SYD
Programs: QF LTG, VASG, NZ*S, OZD, IHG SpireAMB, HHD
Posts: 1,421
If, though, you were able to get a flight going AKL-CHC-WLG-ZQN-WLG-CHC-AKL, then it would SPs for each leg.
Sep 1, 2015, 5:34 pm
#9
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,993
When I was chasing Airpoints status I occasionally found some thing like a CHC-WLG and WLG-AKL would credit as such then a few days later all I would see is a single credit for CHC-AKL.
Since I could not count on such crediting, I avoided routings that could have the 'journey' concept applied.
Sep 1, 2015, 7:02 pm
#10
Join Date: Dec 2012
Programs: NZ*S
Posts: 773
I wonder if only linking your airpoints number to one of those flights, then manually claiming the other flight a few weeks later would get around that? Bit of a hassle, but if its the difference between retaining or dropping a tier..