5 hour flight delay, any compensation?
Nov 18, 2014, 7:50 am
#1
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5 hour flight delay, any compensation?
Hi all, I was scheduled on NZ 41 from PPT-AKL this past sunday that had a 5 1/2 delay. There was no airline rep to assist anyone, only a posted sign that says the flight was delayed. Being that PPT is a small open air airport, I chose to book a hotel room for my family of 3 so that we wouldn't be miserably hot and bored waiting at the airport. In addition, due to the flight delay and the fact that we had an early flight the next morning, I lost my hotel booking at AKL due to the cancellation policy being 24 hours prior and I was inside that window. Am I entitled to make a complaint here and request compensation? Thanks
Nov 18, 2014, 11:46 am
#2
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Under those situations I couldn't see any airline compensating you for such losses. I'm assuming you didn't have travel insurance? Because that would cover you.
Nov 18, 2014, 1:45 pm
#3
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For PPT-AKL that would be based on into what Zone the 4094km distance falls.
Nov 18, 2014, 10:19 pm
#4
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It would be interesting to see what the exact rules are for 261 compensation. PPT is right in that grey area of whether it is within the EU for that or not. Certainly worth a letter to NZ stating a claim and dragging them into small claims for it - I think a reasonable claim could be made, on the face of it.
Nov 18, 2014, 10:46 pm
#5
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Don't think you would find any airline willing to pay for an hotel for an 5hour delay, unless require by law.
Check out 9.1 http://www.airnewzealand.co.nz/asset...nuary-2013.pdf
Check out 9.1 http://www.airnewzealand.co.nz/asset...nuary-2013.pdf
Nov 19, 2014, 2:39 am
#6
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Don't think you would find any airline willing to pay for an hotel for an 5hour delay, unless require by law.
Check out 9.1 http://www.airnewzealand.co.nz/asset...nuary-2013.pdf
Check out 9.1 http://www.airnewzealand.co.nz/asset...nuary-2013.pdf
Nov 19, 2014, 4:52 am
#7
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Hi all, I was scheduled on NZ 41 from PPT-AKL this past sunday that had a 5 1/2 delay. There was no airline rep to assist anyone, only a posted sign that says the flight was delayed. Being that PPT is a small open air airport, I chose to book a hotel room for my family of 3 so that we wouldn't be miserably hot and bored waiting at the airport. In addition, due to the flight delay and the fact that we had an early flight the next morning, I lost my hotel booking at AKL due to the cancellation policy being 24 hours prior and I was inside that window. Am I entitled to make a complaint here and request compensation? Thanks
Nov 19, 2014, 10:41 am
#8
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Don't think you would find any airline willing to pay for an hotel for an 5hour delay, unless require by law.
Check out 9.1 http://www.airnewzealand.co.nz/asset...nuary-2013.pdf
Check out 9.1 http://www.airnewzealand.co.nz/asset...nuary-2013.pdf
Nov 19, 2014, 11:30 am
#9
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A diversion and overnight stay is a very different scenario to a simple 5hr delay. If you end up diverted Air NZ will arrange accommodation, and always have done. Likewise they'll typically always allow rebooking or changes for free if you're diverted.
Nov 19, 2014, 11:48 am
#10
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I agree that no airline will provide hotel for a 5 hour delay. However, my biggest beef with the situation was that there was no representative from the airline to assist any passenger. There is a star alliance lounge in PPT, and had we been able to get our boarding passes and enter the lounge, we would not have complained, as I know that delays are part of travel. Even if we couldn't access the lounge, the mere fact that we could enter into the departure area which was the air conditioned portion of the airport with places to eat would have made this tolerable. None of this was provided.
NZ wouldn't have expected you to turn up to the airport, untill 2hours before the new departure time.
Nov 21, 2014, 8:29 pm
#11
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Don't think you would find any airline willing to pay for an hotel for an 5hour delay, unless require by law.
Check out 9.1 http://www.airnewzealand.co.nz/asset...nuary-2013.pdf
Check out 9.1 http://www.airnewzealand.co.nz/asset...nuary-2013.pdf
Nov 24, 2014, 4:04 am
#12
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Nov 25, 2014, 2:53 pm
#13
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I think it's reasonable that NZ reimburse you for your lost hotel booking and payment for the AKL hotel - however it will probably take a lot of pushing to get them to do this. Might be better to be pragmatic and claim on travel insurance and then they can make a decision whether they want to recoup losses from NZ.